K&K Bakery — Restaurant in North Port

The dessert display is absolutely stunning! While I’m gluten-free and could only enjoy one option, my family loved the ones they tried. The coffee is top-notch as well. However, there’s one thing that really needs to be addressed.

This time, I came in during the week just for coffee, rather than my usual weekend visit. I wasn’t expecting what happened next. When I went to pay with my debit card, I was told I needed to spend at least $6.00. Had I known this in advance, I would have brought cash. If there had been a sign visible when I walked in, I could have planned to pick out additional pastries while waiting in line. Instead, I was informed of this with a small paper taped to the desk, which left me feeling both surprised and embarrassed.

In a bit of a rush, I grabbed two small pre-wrapped pastries, which ended up going to waste. Now I understand why they have those quick, pre-wrapped options available for situations like this. Unfortunately, I ended up paying over $9 for just a coffee, and the pastries weren’t even needed.

Then, while waiting for my coffee, I heard someone yell out, "Americano ready." I love americanos, but that wasn’t what I ordered. After waiting a bit longer, I went up and asked about my coffee. They told me the Americano was mine, and I explained I had ordered just a regular coffee. They insisted that the Americano was the same thing. It became clear that they only serve americanos, but instead of explaining that upfront, they let me think I was getting a regular coffee.

I was left feeling disappointed, and honestly, I haven’t returned since. It was a frustrating experience that could’ve been avoided with clearer communication. If they had been upfront with me, I would have had a much better experience, and I think it’s crucial for businesses to be transparent with customers to ensure everyone enjoys the process...

I recently had the opportunity to visit K&K Bakery, expecting a delightful experience based on the buzz I had heard. However, my visit turned out to be quite disappointing, primarily due to the service and the quality of the coffee.

I ordered a latte, which, when it arrived, was served warm rather than hot. As someone who enjoys a steaming cup of coffee, this was a letdown. I assumed that any café or bakery would understand that a latte should be served at an enjoyable temperature. After taking a few sips, I decided to return to the counter and politely request that my drink be remade at a hotter temperature.

To my surprise, the server responded that the lattes are always served warm and that it is up to the customer to specifically ask for it to be hot. This explanation left me baffled and frustrated. In my experience, it’s standard practice for cafés to serve lattes at an appropriate temperature, so having to specify this felt unreasonable.

It’s disheartening to see a place that prides itself on its offerings neglect an important aspect of customer service. As a customer, I shouldn’t have to ask for something that should be a given. This kind of approach to service can significantly impact a customer's overall experience.

As a result of this encounter, I left K&K Bakery feeling unsatisfied and unlikely to return. I believe that a restaurant's success hinges on its ability to meet customers' basic expectations, and unfortunately, K&K Bakery fell short on this occasion. I hope they reevaluate their service standards, as I believe they have the potential to do...

Two girls today need a strong lesson in customer service. Welcome to America. This is not Moscow

The one taking orders; very rude, annoyed attitude. Listen, if you want to work in a factory or sweat shop where you can work and not be bothered, LEAVE THE SERVICE BUSINESS. It’s clearly NOT FOR YOU. If you’re gonna work in the service business put a smile on your face and learn to speak to people with respect.

To the one making coffee; I simply asked, “do we have one more?” After she handed me a coffee and said have a good day. I wanted to make sure we had more because we had a larger order with multiple coffees. I asked do we have one more she looks at me, rolls her eyes and says, I’m making them as they come along. Umm.. excuse me? It would’ve taken the same effort to say, “yep”. Or, “this is an amerricano” or whatever. Literally anything else. I was trying to get out of there, there were lots of people inside and the place is small, so I didn’t want to take up space. I also wasn’t sure if my group all got their coffee. Instead I’m standing there awkwardly waiting to see what the next drink is…? Why? Why not just say yes or no?

I’ll tell you why, because you’re inherently a rude person, don’t give a …. About customer service, and WORSE,

I guarantee you the OWNER is a joke and allows this behavior

You can’t have two gals working like that and not know about it

I’ll find a place that serves good food AND treats customers...