Buffalo Wild Wings — Restaurant in North Township

Let me start off by saying that is my favorite location solely based on the staff who have been there for a long time, over time they do become like family friends and they give great service. I come so often they know my order already because I always order the same thing lol. Whenever I go there I typically sit in the bar area or around it. However, the last 2 times I have gone there I had to sit in the other area of the restaurant because I had my fiancé & child with me so we obviously couldn’t sit near the bar. Normally in this case I would ask for Maria, Victoria, Jessica, or Courtney. But the last two times I came they weren’t available. I had no problem being with the newer workers, because everybody is new at one point! The last two times the newer waiters service was pretty bad, & it happened to be the SAME male waiter named David both times. The first time I was very understanding, but the second time around we had the EXACT same issues before! When he makes a mistake, he is extremely condescending & makes it seems as if it is the customers fault, by telling me “ Sir I heard you the first time, and that’s not what you ordered but alright.” and walks away. I know how to order my food, and I get the same thing every single time. I order a large traditional with crispy flats, with 4 sauces and a 5th sauce on the side in a cup. With ranch and veggies, a basket of wedges with shredded cheese and bacon bits, and two house margaritas. The first time we had him, he didn’t write down our order and he got our order wrong. So we had to wait another 30 minutes for a new order of crispy flat wings to come out, because the first time they weren’t flats and I didn’t have my 5th sauce. by that time my kids are anxious and ready to go. It happened again the second time. I ordered the EXACT same thing, and the exact same thing happened. He didn’t write down my order, so again my order was incorrect. When the wings came out, we hadn’t even received our margaritas waters or kids drinks yet. No napkins, silverware, or plates. It was another person who brought them out, but when we told her it was incorrect she said she would find him. She came back with our margaritas and drinks and said she could not find him, that he may be in the bathroom. We said that’s okay we’ll wait. About 15 minutes later he come back smelling like cigarettes, clearly he was outside taking a smoke break. Before the food had come out he was standing around at the bar laughing and playing round with the other servers, so I’m not sure why we hadn’t gotten our drinks at that time. Maybe he forgot, because he never writes his orders down! To top things off, when we received our receipt ticket it was the wrong one. And we had to wait forever again for him to come back around so we could tell him that it wasn’t the right ticket. When we received our ticket he charged us regular price for the margaritas instead of the $5 happy hour price. So we had to wait for him to go and fix that too! He never apologized for messing up anything, when we had to give the receipt to him again for the last time to fix it, he didn’t say anything except “Oh my freakin God” and took the receipt from me, as if HE was the one who was frustrated!! Imagine how WE felt at this point! . He just walked away. We waited, and he actually had someone else bring us our receipt, while he stood by the bar talking to coworkers. Extremely rude and unprofessional, and I cannot express my disappointment enough because we had the same experience both times with that young man. I wonder how many others have had the same experience! I love this location and will definitely be back, but I’ll be sticking to my regular servers and bartenders FOR SURE! I would suggest further training for that young man, or better yet.. just have him wash dishes and not around customers. Things he needs to work on: WRITE DOWN ORDERS Learn how to speak to others and not speak over them, do not be condescending. Learn how to admit your mistakes and apologize. Check on your customers before your...

DO NOT DINE HERE! My husband and I were there for dinner and decided to sit at the bar. We have patronized this location on several occasions and have always had a great experience. On January 30th, our experience was not so pleasant. We sat at the bar and unfortunately began being harassed by an intoxicated man. The guy kept asking my husband his name and began invading our privacy and personal space. I told the bartender that we were being harassed by this patron. The bartender asked the patron to leave us alone and gave him his check to leave. He did not leave. He began kicking my husband and his chair. My husband stood up and asked the guy to leave him alone. Another patron intervened and stated that he has witnessed this patron harassing us all night and that he should leave. At that time, the bartenders and the manager, Mitzy, approached the patron and asked him to leave, which he refused. The police were called, and the patron left the restaurant. The Manager, Mitzy, returned to the area, walked pass me and my husband and asked to speak to the patron that intervened. She apologized to him for the incident and never said anything to me or my husband and we were the customers being harassed. Strange right. Mind you my husband and I are African American, and the patrons involved were not. Oddly enough, the patron that intervened said to me that Mitzy should be apologizing to you and your husband because you were the customers that were harassed and insulted. Mitzy never came back to check on us or to even apologize. Again, mind you, she had to walk pass us to apologize to the patron sitting right next to me to again apologize. I actually requested Mitzy to come speak to me where I suggested that we were the patrons that should have been apologized to. She stated, and I quote, "I was going to get a drink of water before I apologized to you." How ridiculous does that sound. She never had any intention on apologizing to us for this incident. Quite interesting, right. I don't want to suggest race played a part in this but is sure seems like it. We paid our bill, left a tip for the bartender and left. We will never return. My suggestion is that BWW have their managers attend a Diversity, Equality and Inclusion training so that all patrons are...

Last night, I visited your location in Hammond Indiana. My friend and I arrived a few minutes before 6pm. Once in the restaurant we had to wait for someone to come check us in about 2 minutes, wait for a staff member to clear the table and then wait at least 10 minutes before our server came over. Once she came over I asked would she be able to honor the happy hour prices because we've been waiting, she immediately responded by saying in a very defensive tone, we were only waiting on her for 2 minutes which was untrue and that I'd have to pay full price for the drink. I obliged and placed my food and drink order. My friend who was at the location with tried to explain to her that we arrived at the location before 6pm and that we've been waiting. Again, in a defensive tone, she dismissed our concerns and my friend asked to speak with the manager. The server, very rudely just stormed away. She never apologized for our wait or even made an attempt to understand what we were saying. 5 minutes later, the manager Raul comes up and introduces himself and asks us to leave the restaurant. Confused, I asked why, he said he was unwilling to service people who were rude to his staff. My friend inquired how were we rude to her and he responded that she told him we yelled at her which was untrue. Why would we yell at her? I try explaining this to Raul and he told me he wasn't interested in what I had to say and that we needed to leave. My friend asked again for his name and mentioned that we would be reaching out to corporate because we had done nothing wrong to which he responded with and elevated tone his name and that we could "call whoever we wanted". We left the restaurant in total confusion, quietly. I have eaten here many times with no issue, but my friend and I did not deserve to be asked to leave the restaurant by asking for a manager to clarify if we could receive the happy hour price. As stated earlier, I placed my drink and food order, meaning I had plans to eat at the restaurant either way. Raul was rude and unprofessional and so was his staff member. I'm very unhappy with...