Papa Johns Pizza — Restaurant in North Wales

One Wednesday night, I ordered a pizza, a side, and a desert for my family through the Papa John’s phone app. The app stated an estimated delivery of 23-33 minutes. 40 minutes after the 33 minute mark hit, (total of 73 minutes), the app still said 23-33 minutes delivery, AND our order was STILL being prepared. I called to check on the status of the order. I was put on hold for just over 9 minutes. The person on the phone was quite rude and rushed me. At that point I cancelled our order, a little disappointed, but it happens. I honestly wouldn’t have posted about that, however, 2 hours later, at 10:40pm on a school and work night, we had a knock on our door, and a phone call. It was the delivery driver from Papa John’s. He said he was here to deliver our order. When I let him know we canceled it over 2 hours ago, so he offered to give us the food for free. I asked him to just take it back and tried to go back to sleep. A few days later I gave some feed back through the papa john’s website about this. Two days after this, the store manager called me, he explained that on Wednesday they received a order for 37 pizzas out of the blue and the staff didn’t handle it right. So, to make it up to me, he put a free pizza on our account. I was actually thoroughly impressed that the store manager called, apologized for waking my family that late and gave an explanation. The phone call was nice. Flash forward to tonight. I just called to place an order and see if I could use that free pizza offer. Well, after 7 and a half minutes on hold, I hung up. This location clearly has some staffing problems. I would highly recommend skipping the North Wales Papa John’s location. Tony’s doesn’t deliver, but they have good stuff. Boston Style pizza has good pizza, some other nice items, has always delivered on time, and their delivery fee is cheaper to boot. All in all, don’t waste your time with Papa John’s in North Wales. Their service is terrible and seems to not have proper staffing to handle orders...

Worst customer service I have ever experienced. The girl who picked up the phone was rude and hung up on me once I heard someone else else speaking to her. Called back again becuase I like the pizza and so does my husband. Once I called again I gave her my number slowly and she got it wrong. She then was on the phone waiting for my response for the question she did not ask which was for my adress. She got it wrong as well and then I corrected her. She did not understand my order so she put me on hold amd had someone else take it. He had the same attitude as her. Once I finshed and gave them my billing information I was given a time of when my order should arrive. I waited and hour and half and then called to ask when it will be coming. A guy then told me how they could not find my address and repeated my address back to me to find out it was wrong. I was upset at the fact that they did not call me to tell me they could find my place or ask to see if the even had it right. Wasted my time. Never...

I am a fan of papa johns. I did a order for a small cheese pizza and an of cinnamon pull always. I went to the website make sure what the prices were, obviously no one update their system. I live on a limited income and also live with my mother who also is on a limited income and obviously I need a budget so I knew what I spent the very small pizza was two dollars more at 11.99$ and the cinnamon takeaways were quoted at six dollars on their website And that was quoted wrong also they are 6.99$ and my total order came to 20.70$. When I asked for a receipt they handed me a printed receipt with NO prices? So I asked for an itemized receipt and the cashier didn’t know how to print it. Obviously North Wells has plenty of money to spare because nobody wants to be ripped off for something very very not so special anymore.. obviously North Wells has plenty of money to spare because nobody wants to be ripped off for something very very not so...