Nourish Wellness Cafe — Restaurant in Northampton

Updated:

Dear Casey,

I appreciate your honesty. When I wrote my initial review, I was in the midst of waiting for my delicious Buddha bowl. At the 20-minute mark, I decided to alert management by writing an honest review of my experience, not as you described "to prevent us from getting future customers," but rather to give notice to management that might be unaware of a potential issue that could be resolved. However, at the 30-minute mark, I asked the cashier for an update.

While I consider myself one of those people that are “...happy to wait a few extra minutes for a good quality thing”...I was obviously conflicted when the cashier informed me the order was skipped entirely and I had to wait another 10 minutes.

It was difficult to discern if the additional 30 minute wait increased the quality of the food or not..

Per your advice ("...just place a pick-up order online or call at your convenience”), I’ve tried calling in before. I’m really quite determined, as I’ve stated, the food is amazing. The last time I called an order in, I was placed on hold for 30 minutes. By the time I traveled and reached Nourish, I was still on hold. At that point, I just placed my order in person while still on hold. I then waited another half hour for the order to be prepared.

Again, just trying to provide helpful feedback. As the owner or manager, how would you rate such an experience? Would you prefer not to receive any feedback, or only positive feedback?

My last few visits were everything I expected, a fantastic bowl served within 10 minutes or so, which seems reasonable. I will be updating my review to reflect the improvement.

I hope in the future, the perspective of Northampton establishments are more focused on striving to improve and taking a note rather than finger-pointing and blaming the customer. Nobody's perfect, but it’s how we choose to interpret critique that defines success. I believe my original review was fair, it wasn’t divisive or over the top, and certainly not deserving of the scorn it received. I’ll chalk your reply up to a bad day and I hope Nourish continues to deliver on fantastic food and solid service.

Orignal:

Food is fantastic, it just takes forever to get. I’d come far more often, but this is the third time I’ve been in as many months where the place is practically empty and it still takes 20 minutes to get a...

This was my first time in here. I really wanted a spirulina smoothie today. The smoothie I wanted wasn't on their menu, so I got the Prana, and had them switch the banana for mango and add Spirulina. I was really surprised at what I got, though. It was so watery I didn't think there was much fruit in it at all. It seemed like it was just coconut milk with some almond butter. The guy that made it said he put a teaspoon full of Spirulina in. While I'm sure he did, it was so little I couldn't tell that there was any. I took a few sips and it was drinking a watery drink of some kind, but not a smoothie as I know. As far as I understand, a smoothie is supposed to have a certain consistency to it. I walked out very disappointed, but figured I would try to like it, just not go there for a smoothie again. But after a few more sips it was half gone already. So I turned around, went back in and explained that I didn't want this, and could you please refund me, which is unusual for me to do. They did it without complaint. So that was decent of them to do that at least. Part of the reason I asked for the refund was the cost of the smoothie. For 12.48$, I expected it to have more to it. They also have a lot bowls that sound good. This was my first time in there, so all I know is that I didn't like the smoothie I got, but that doesn't mean their bowls aren't good. Not everybody knows how to make a smoothie right. My suggestion, if you want a decent smoothie made correctly at a fair price, take a walk up the street to Haymarket Cafe. I've never had one I...

Disappointed in service :( I ordered through the website at 11:12am for pick up at 11:31am. I knew I was a head of schedule so I went in and waited until 11:31. I then went up to the cashier and asked to make sure my order was received and to see if it was ready. The cashier said yes and he checked in the back and said it'll be just a little bit longer. Totally fine. I then waited another 30 minutes, while watching numerous customers come in, order and then receive their orders! I then started to get irritated. I said to the cashier, does this normally take 45 mins to get an order? He said so sorry we are short staffed. I said wait a minute these people came in after me and they just got all of their food! He went to check in the back, then a worker called my name and said my order has been ready. Here I am in shock. She says you need to let us know and check in at the front. I turned to look at the cashier speechless. He didn't say a word to me while staring at me. I said to the worker I DID TELL HIM TWICE! She started walking away and goes there must have been a miscommunication at the front. Long story short, I was very unhappy with the my...