Celebrations Bakery — Restaurant in Northport

I will NEVER shop with celebrations again! I have shopped with them for years and the service I received today is insane! I ordered 2 cakes for my daughter’s 13th birthday black heart shaped cake and a red round cake on June 4th 2025 for pick up on June 20 2025 at 3pm. I called back to confirm if they had the pearls and cake glitter for the cake and I was told yes on June 18 2025. They were going to do silver cake glitter on the 10inch round so it would shine like the black heart shaped cake so they’d match. She even went as far to tell me the pearls were not a bright silver but a gray silver and I said that would be fine. Today I pick up the cake and only had 1 red heart shaped cake. They told me 30 minutes and they’ll have my cakes ready! They left the red on my heart shaped cake and covered it with black so now it’s gray and I told her that the cake would be gray and she stated when it dries it’ll be black. It is not!!!! The excuse for the mishap” the person who takes the orders doesn’t make the cake” I’ll attach pictures DO NOT GO THERE!! I did not even get anything for the inconvenience and still paid $132. To say disappointed would be an...

If I could give them a zero rating I would. I called in and emailed a picture of the cake I wanted done for my daughter's 1st birthday. I preordered the cake 3 weeks before her party and was set to pick up the day of her party at 10 am and her party was at 2 pm . I arrived and guess what ? No cake! They forgot to pull her order so they did not make it at all. They showed no empathy or anything. There was another lady waiting on her cake as well and they did not have it ready either. Absolutely do NOT depend on them. I had to go to Publix and buy a premade cake the day of her party so we would have a cake for her birthday. So if you plan to order from them, you better have a back up plan in place! Thank you Celebrations for ruining my daughter's 1st birthday party. They also don't check their email so don't...

Ordered cake and cookies for a birthday party weeks before the party. I had a gut feeling to call and inquire about the items and what time to pickup the day before. I found out they had not made the cookies because I ordered an Alabama theme cookie tray in June, and they were only working on Father’s Day themed cookies. They said the person who took my order made a mistake… I don’t see how placing a custom order is a mistake. It seems like an oversight on their part and they refused to make the Big AL cookies I ordered. Absolutely mind blowing they couldn’t make it right and make the cookies. They used their Father’s Day t-shirt cookies to make them into UA jerseys. The theme was Big AL for a little girl. So...