BurgerFi — Restaurant in Northville Charter Township

Customer service lacking greatly here at this location. The young lady wasn't very knowledgeable about what is severed on burgers when asked to help. I didn't have my glasses, and online menu was vague. Anyway. She didn't clarify affecivly. Got the food. The burger I order was wrong and not as she specified when I asked when ordering. Fries were burnt tasting, and I had to take them back 2 times. I got ugly looks from the cooks that are visible from the front counter. I felt very uncomfortable and u satisfied. I didn't want to go back to the counter. The man from back came he looked like he was not happy that I had complained. My son ate his burger there and had to take fries to go. I tasted the burger, and it was not quality meat, in my opinion. Had hard gristle pieces throughout. I didn't want to go back up there because they already looked angry, so I just took it home. I attempted to nibble on it while I was at home. After it was cold, it looked quite weird. The meat was thoroughly cooked at the restaurant however when it got cold, had a weird pink tinge and tasted real funny. So I tossed it. My son said his stomach was upset that night and next day with the loose stool. 30 dollars to the toilet. Either I came on a completely horrible day or thats quality.. either way I won't go back to try again at any location just because the customer service was bad and they made me feel uncomfortable. Never even apologized. Get better customer service 👏. I'm completely understanding that everything won't be perfect but at the least don't treat a customer like they don't have a right to make a complaint. I've watched too many bad episodes of restaurants doing bad things to people's orders after they complain. No thank you Update I sent an email as they requested. And it's crickets. No response, of course *I would appreciate you refund my...

I am comparing this to five guys in my review:

Taste: I tried the regular burger and fries and the food was ok tasting and on mild side and not very flavorful. Nothing spectacular about the food I tried. I love five guys over this any day. No Cajun seasoning option for fries here. They have bun less hand cut lettuce bun option as well and a special sauce on their burgers which was ok tasting. The bun comes stamped with the company name/logo grilled onto it. They have some special fries with a bunch of toppings as well.

Prices: similar to five guys but a lot more topping options and some options cost money for instance grilled mushroom cost money where five guys gives all toppings for free. They have garlic aioli, eggs and other fancy toppings as well.

Service: below par compared to five guys. One person on counter and had to wait 5 minutes while three cooks staring/smiling/waiting on me to place order. Customer service was not friendly and attentive. Did not feel very welcome.

Overall: they claim to be healthy and use no antibiotics in meat and from freely roaming cows. but I was disappointed to see soft drinks and GMO Heinz ketchup which five guys carries too but I expected more healthier drink and condiment options. Nothing special for me and I am not going back to eat there.

Note: they use peanut oil just like five guys does so caution for people and kids...

My daughter and I are not from this area, we had been at the Hospital for a couple of hours getting a cast put on and we were hungry when we got out. Happy to see BurgerFi was right there (practically in the same parking lot) we stopped to eat. We had never heard of this place before and it looked to be a healthier place to eat; if you wanted a burger and we did. Plus, seeing that you could get ice cream or shakes at the same place was awesome! We had great service, great food and the place was very clean. Funny store is...the glass window in front of the ice cream station was so clean that my daughter and I didn't even realize it was there and she walked right into it! Lol She wasn't hurt, more embarrassed, probably because she had her eyes feasted on the shake they had just made for her and she never saw the window. When we left there, full and with to-go boxes we said to each other..."We are definitely coming back here again when the cast comes off!" And we did. Plus we brought food home for my husband to try because it was so good. We've been there about 3-4 times now and will continue to go back when we are in the area. I think we saw there was a BurgerFi in Ann Arbor but we've never stopped there. We will keep our great memories where they are for now. Thank...