Imo's Pizza — Restaurant in Northwoods

I placed a delivery order from the 121 North Oaks store in St. Louis, Missouri. The pizza was delivered to my door just minutes short of two hours. The pizza was delivered to my home by Door Dash which I was not informed or asked if I was okay with that. For the record, I never used Door Dash. The pizza was so cold it's felt like it had just came out the fridge. I Contacted the store and spoke with a guy by the name if Chris. Chris was very rude and when I asked to speak with his superior, Chris stated there is no one over him. I ended up returning to the store and this person Chris was unkept from head to toe. I hope he is not the franchise owner as he claimed to be. Chris struggled with taking refunding my money back to my card then became even more rude with me. I give this...

You can never go wrong with Imos❤, ...WELL until now I'm changing my 5 stars to 2 I ordered a Veggie pizza and an order of fries. I drove all the home and opened the container just to find out that there were BBQ CHICKEN WINGS in my box instead of fries, so i when i drove BACK up to Imos to let them know that they messed up my order as soon as i get to the window I'm greeted with a ,"WHATS GOOD"😒,REALLY I know we're in a predominantly black area but show some class....then when I told them what happened, I didnt get an apology or ANYTHING, actually they acted like it was MY FAULT that they got CHICKEN WINGS MIXED UP WITH FRIES!!!! I go to this Imos quite often, not because of their STELLAR CUSTOMER SERVICE, but because they're right there in...

I ordered a large pizza with hamburger, mushrooms, bell peppers, onions and black olives and a house salad with grilled chicken. The pizza ingredients all fell off of the pizza and clumped up against the left side of the box. When I returned with pizza I was met with some of the worst customer service I've experienced in recent memory by a guy who called himself Chris. He told me that I obviously don't know how to carry pizza... which may be true. I don't pretend to be a pizza carrying specialist. Him telling me that in a sarcastic manner - unacceptable. He did not take ownership for the mistake, but he did refund my 26 dollars for the pizza. The house salad cool but the...