I work down the road. I sometimes ate there when I needed quick food, even though the food quality was poor compared to other Duchess locations. Today I wanted to grab some quick take out from a restaurant across the street (I wanted to enjoy real food for lunch). Considering I had limited time for lunch with having to travel and pick up my order I was in a rush. The other restaurants parking lot was full and so was street parking. Duchess' parking lot was half empty. I figure it shouldn't be a problem to park there for 5-10 minutes as I ran across the street to pick up my order. As I left my car an old rude Duchess employee begins to yell at me that I can't park there. I explain my situation to him telling him that I'd only be 5 minutes to pick up a food order. He could care less. I then questioned if he was willing to lose a customer, as I eat there at times. Again, he could care less. Finally I gave up considering my lunch time was ticking down. I got in my car, pulled up next to him and asked if he knew what compassion was? His answer "Compassion is for another day."

Now I get it. They must not want people using their parking lot for other businesses. And I wouldn't mind being asked to leave if I took one of the last few parking spots. But when half the spots are empty, and you're only going to be a few minutes, that's when a good person eases up on the "rules." Not to mention the way you speak to someone makes a big difference. He was rude with me the whole time.

So I will never eat at this Duchess location again. I didn't eat there often as their food was that great, but now it's never.