Wendy's — Restaurant in Norwalk

My daughter had been exceptionally good when I took her to work with me, so at her request, out of every pace in the world, she chose to eat at Wendy's. I have dietary issues and have to take a rather discomforting pill in order to eat anything containing meat, but I thought, I'll suffer the overly greasy, bland and sloppy food for her because she loves it and she earned it. But.....we never actually got any food. We came inside, no one was in line in front of us and there were 11 workers in the kitchen mostly standing and watching whatever was in front of them or talking to others in the kitchen, and they seemed very preoccupied with only serving the drive-thru orders. Then when we thought someone was going to come get our order they instead turned their back to us and the other people that have now accumulated in the line so that they can count some change. No one acknowledged us the entire time we were there. While several of the workers came close to the area we were standing in, I even made a point to loudly complain that we are going to drive to the next nearest Wendy's 10 minutes away and get served there and be done eating before we could even get someone to say hi here. The entire time we were there, not a single person greeted us or asked if we needed help or even apologized that we were being ignored. I guess this is just part of the overall trend of companies wanting to run only ghost kitchens and ignore customer service. Long live taco bell! At least they can offer helpful service and many meat alternatives (or at least food that doesn't have meat in it). As a side note, it's heartening to know that after we walked out, my daughter commented, 'Daddy, if those people worked for your business, you would have "fired 'em on the spot"! And she's right. Everywhere I have ever worked has always emphasized that every customer needs to be greeted or acknowledged either as they come through the door or when they get to the till. Lack of initial engagement leads to a loss of faith in the business. We ultimately went to Burger King instead because they will gladly swap any burger for the impossible patty, as their slogan is, or used to be, "Have it your way". Much better than Wendy's new unofficial motto of "We'll serve you when we feel like it, if we notice...

Today's date is December 29 2024. My husband went thru the drive thru at Wendy's in Norwalk Ohio at around 6 pm. We very seldom ever order food from this place. I have been sick and unable to cook so he thought he would bring dinner home for us after doing his grocery shopping. I sent him our orders to his phone and he read them off to the girl taking the orders. Then she asked if everything on the screen was correct. He saw that it was. At the pickup window he asked for his receipt and was told it would be in the bag. The food was squished together in 2 small bags. When he arrived home we found our order to be incorrect. Missing a baked potato and toppings were not as he had ordered on the sandwiches. Food was lukewarm, even though he had placed the bags in a hot/ cold bag. He could not drive all the way back to Norwalk ,as we live in Avery. I tried calling the establishment. They have their phones set up to not take calls!!! They did not put our receipt in the bag as the girl at the window told him. He spent almost $37 on meals for 3 people, only to have missing items and not the sizes he ordered.!!! And we have no receipt to prove it!!! That is a lot of money for someone who lives on Social Security income!!. What kind of manager does not take phone calls about problems with a customers order??!! I will be calling corporate tomorrow. If I could give Norwalk Wendy's a zero star...

Ah, Wendy’s—a beacon of fast-food familiarity, where the promise of square-cut sustenance lures weary travelers from their daily toil. And yet, dear readers, what cruel irony awaited me within those hallowed, ketchup-scented halls.

The food? Palatable. Nay, even enjoyable! A cheeseburger, perfectly symmetrical, its bovine patty peeking out from beneath a blanket of melted dairy, cradled between two glistening buns. The fries? A triumph of salt and crispness, each golden baton a testament to the artistry of deep-fried indulgence. And yet—how, I ask you, is one to savor such a repast when beset by the icy grasp of an unrelenting tundra?

The lobby, my dear, was not merely cold—it was a frozen purgatory, a climate so inhospitable that even the most intrepid of polar explorers would clutch their parkas in terror. Was this a Wendy’s, or had I stumbled into some frostbitten limbo where warmth is but a distant memory? My very breath formed ghostly tendrils in the air as I attempted, in vain, to stave off the creeping chill.

Oh, Wendy’s, I implore you—turn thy thermostat heavenward! No mere mortal should be expected to endure such conditions whilst attempting to enjoy a simple midday repast. One should not have to battle frostbite for the privilege of...