Dickey's Barbecue Pit — Restaurant in Norwich Township

The service was not good at all. To start, it was like 100 degrees in there. We waited in line for at least 20 minutes. They were very obviously short staffed and so slow. All the staff members that were there were flustered and had very bad attitudes. They ran out of creamed spinach all together, had to give us lukewarm mac and cheese because they ran out of hot and then told us it would be another 15 minutes if we wanted it hot. Then they mixed up my family's meals with the meals of our friends family meals then over charged our friends for their food.

We aren't done yet. They ran out of icecream cones, which was what our kids had been looking forward to the whole time. I let the lady behind the counter know (by this time the lunch rush was over and she wasn't very busy) and she blew me off so we had to hunt for the box of extras on the shelf ourselves. When I asked for a to go box for the extra food the kid practically threw it at me.

It was an interesting experience to say the least. The food that we did get was delicious. I would probably give them another chance if they turned things around, maybe it was just a really bad day.

Update I was contacted after posting explaining some of the issues discussed in my review. It was father's day, the air conditioning was broken and they were much busier than expected. They have offered to replace one of our meals. I will see how it goes on our return visit. In the meantime I have changed my review from 1 to 3 stars, because the food did taste good and I appreciated being contacted regarding...

I was very excited to learn that a Dickey's was opening up down the street from me. My job requires me to be on the road quite a bit and Dickeys offers a yummy quick bite to eat (not quite fast food but not quite full service) for a decent price .... However, this location is such a letdown :( The first time I came in to get a meal was a nice experience (but that might have been because it was opening week and they were eager to drum up business) The second visit didn't go so well since they were completely out of chicken and potato casserole at 2 in the afternoon so I left (strike one) ... Now fast fwd a few months and my husband and I stopped in because we were on our way out of town and they were out of chicken again (strike two).... But tonight was the straw that broke the camels back (yes I know I'm a glutton for punishment) ... My husband went in to get a couple meals for us and they had been out of Turkey and chicken since 6:00pm and they close at 9pm!!!! He was flabbergasted at the flippant and rude behavior of the girl behind the counter.... She said they didnt want to waste meat if it didn't sell which I can understand but it was 3 hours before closing!!! Not once did she utter an apology or offer a solution in order to keep a customer happy .... I will NEVER EVER give them another penny!!! If this continues, I'm willing to bet that I am not the only customer they will lose...

Have been here several times, ordering online, and it was delicious fall apart meat with a nice crispy ring! Ordered today, the meat was gray, no crispy ring, half of the slivers of meat were pure fat, and it was tough! Nothing about the food this time was anything like the many past times! However, the issue here is trying to take it back. The people inside had no clue what they were doing. Was told to call corporate, then they called “the owner” who was heard through the phone saying “it was the end of the meat it should’ve been thrown out” and “give them the refund”. The people there didn’t know how to do that so she said she was coming. She showed up with her partner and kids in a Dickey’s branded car. They then said they couldn’t refund it and to call corporate because all online orders went through them. They then came out after us saying we would just dispute it with the bank, the man got way too close in my fiancé’s personal space, and the woman got an attitude and through her hand up at me, like old school “talk to the hand”. I don’t know if ownership has changed in the past few months or what. We will never be back, it has gone way down hill, and the owners are unprofessional, disrespectful, and flat out rude. For $90 I would think they would take pride in their food. But now I know why it was dead as a...