Thai Basil Novi — Restaurant in Novi

My wife and I ordered Thai food last Saturday. Despite ordering vegetarian food with a mention of not even using fish oil, they packed non vegetarian curry. We opened our take away food to find this out and we’re left scrambling for our dinner. The next day my wife called them to let them know about the issue. Instead of apologizing, the lady on the phone asked for ‘proof’. We obviously had thrown the curry away but my wife had clicked a picture with the receipt. We weren’t expecting them to take it any forward than this, but she (Kay) asked for the picture to be sent over to her on a text. At this time we started getting frustrated and mostly annoyed with her response. Even then we went on and sent the pic anyway hoping this would lead to realization of mistake at their end which is precisely what we wanted. But, instead of accepting the mistake unconditionally, she said the receipt was crumbled up and she could not verify the order number. We said ours was the last call of the day and that this can be verified using our credit card and phone info. At this point she realized that there are ample proofs of this and stated that the chef was tired at the end of the day and that’s why didn’t pay close attention to the order, instead of tofu, added chicken to the curry. Now, with the unapologetic behaviour at their end, we started getting more annoyed and angry and asked for our call to be transferred to the manager who she said was unavailable. We left it at that point and clearly in a firm tone conveyed that all this time that she was asking for proof, she knew that the chef was tired and messed up the order. This was the highlight of the conversation which is what led me to write this review.

At the end of the day, it’s not the $15 curry that matters, it’s the respect for dietary preferences that matters. And if there was a mistake, to own it up and apologize is the right thing to do. But to keep arguing and ask for proofs when you knew it all along just speaks volumes of how much importance you give to customer satisfaction.

I’m a cardiologist, my wife is a dentist, we could not let this go by without raising a word, which is what we did, in the interest of our community members who may have had or can have in future, such an experience with Thai...

This is definitely not the Thai Basil I have frequented for many years. Menu now says "Basil Bowl" and has been shrunk down to a minimal amount of items. This wouldn't be a problem if the food was good. It's not. Started with Veggie Gyoza and an order of Edamame. Gyoza comes and my fiancée (vegetarian) takes a bite. I saw the inside and knew it was wrong. Waived down the server to ask what kind of Gyoza they were. She informed us they were pork, not the veggie ones we had ordered. Needless to say, my fiancée was not too happy at all. They replaced them with veggie ones, but they're clearly now just store bought versions as they never had corn in them before. Edamame was undercooked and bland. For entrees we had the Pineapple Curry with Tofu and a Massaman Curry with Tofu, add extra tofu, no whole peanuts (as I have a condition that does not allow me to eat whole seeds or nuts). This had been our standard order for years. Food came out, and again disappointed. Used to be when you got extra tofu, there was plenty to eat as leftovers. Today there were exactly 9 tiny pieces, along with about 4 pieces of potato. What it wasn't lacking was onion, of which there was plenty of. This would be great, except the onion was completely raw, to an inedible point. Same issue with the onions and peppers in my fiancée's Pineapple Curry. Sad to say that I won't return again as it's clear the Thai Basil of...

An important policy With any business when updating your pricing should be to do it across all markets in store and online unfortunately people who are looking at the menu from home see a certain price and when you walk in and it’s $10-$12 more than what you expected it’s totally unfair . I Asked for the manager , The lady wanted to know why I wanted to speak to The manager , after I told her She then went and spoke to somebody, the manager didn’t get on the phone with me and basically left it at they change their price a Several months ago. I was given this reason as if it was acceptable not to change your prices on your website for over two months.Once again if you don’t understand people don’t have your real menu in their house because they’re looking online you owe them an apology and A refund for the difference. I bet you’ll change your price now online

Just to let everybody know the menu says 1075 for pad thai we were charged 15 for pad thai per meal

It’s silly to me that or Owner would be so ignorant to not make the adjustment instead of losing customers over miss information caused by them in...