Starbucks — Restaurant in Oʻahu

The cashier/barista didn't honor my free refill for a dine-in glass that I originally got.

A few months ago, Starbucks company changed their dine-in options. If you paid for your original drink (no matter what your original drink was) as a dine-in with a glass cup for a cold drink or ceramic mug for a hot drink, you can get free refills (basic hot or iced coffee or tea except cold brew coffee) as long as it's during the same visit.

On this visit, my original drink was an energy drink which I got in a glass cup since I was going to spend some time there. When I went to order an iced black tea for my refill, she refused me because my original order was an energy drink. I explained to her that it didn't matter what my original drink was. It was a drink I paid for, and it was for dine-in, hence the glass cup. She told me she couldn't honor that because my drink was an energy drink. She just repeated that a couple of times not explaining anything differently. I told her, I've had this at that location a few times as well as at other locations with no problems at each visit. This was the first time this had happened. She clearly doesn't know the details of their new policy. Unfortunately, the manager wasn't there at the time. I haven't talked to their manager yet. This is unacceptable as I make sure I fully understand their policies so I know what is allowed and what isn't. I am one to follow the rules, so when this cashier/batista denied me of my refill, I was shocked. She didn't apologize nor explained the policy further. But I know she doesn't know the policy, or this wouldn't have happened. She repeating herself and not being able to back herself up with facts proves that she doesn't thoroughly...

Came in Saturday around 3:30pm. I made a mobile Order, came inside and asked for bathroom code. First girl looked annoyed I even asked, grumbled under her breath to second girl about everyone asking her for the bathroom code. It’s not my fault she was the first worker I saw. Ordered a match light ice, when I received my cup seemed like the whole cup was ice. I asked the first girl if she could redo because I asked for light ice. First girl looked annoyed and had the second girl redo my drink (first girl made it). The drink again was filled mostly with ice even though second girl heard me ask for a redo of light ice. Seems like it was a set up to see if I would complain again about second girl. I was already having a bad day and in a rush, and was not about to complain a second time so I left. Both drinks tasted horrible. I’ve been here a total of 3 maybe 4 times this past year. Seems like baristas need a crash course of how to properly make the drinks and customer service. Every time I come in I feel like an inconvenience, to the point I avoid...

I really enjoy the convenience that this location provides. It is right across the street from the Kalauao Skyline Station, so if you're on your way to work or school, you can be sure to stop by for a drink and a hot sandwich.

The service is generally good, but it does fluctuate into mediocrity. Drinks do tend to take longer to be finished, despite not having many customers waiting. Sometimes, drinks are made incorrectly, even with as-is recipes (i.e., no customisations). The layout is a bit odd; everyone just kinda congregates in one spot. There is a tiny table across the main barista counter for pick-up orders, which doesn't seem feasible, as staff would need to exit their workstation to place them behind customers. Not to mention, the bathrooms are down a narrow corridor next to the tiny neglected pickup table, so everyone is cramped into a corner of the shop.

Overall, it is a nice place to get a coffee, but not so much to enjoy a coffee shop setting. Nonetheless, the workers do indeed work hard; it's just coffee, at the...