Poor service at this drive-thru again! This lady stick her hand out of the window holding the card reader WITHOUT looking where the card reader was facing while busy chatting with other baristas. I barely could see or read what was on the card reader because it was facing up let alone the drive thru window was much higher than my car. I asked the staff to bring it closer and turn the pad in front of me because I couldn’t see it. She then turned and give me a “what are you taking so long face!" Then she quickly turn around and continued talking with other baristas. This staff, (Polynesian looking lady with heavy set, I wish I got her name) then sarcastically praised and mocked at my glasses as if they were the reason that I couldn’t see the card reader. Non apologetic whatsoever. Last time, they accidentally spilled coffee on my wife. Instead of saying sorry, they laughed as if it was a joke. Luckily, it was a...
Read moreMy experience was pretty bad..yes, they were swamped at 7 am but the whole operation was unorganized. My wait was over 40 mins for two simple lattes. The lady who was moving around the most (seemed like a manger) constantly reassured me that she was getting my order but it definitely seemed like so many people who came in after me got served (not including app orders). When I finally got my order, they just put my cup holder on the counter, didn’t put them inside, and when I went to do it myself the top on one of them wasn’t on properly and 1/3 of my coffee spilled out. The girl who did it just looked at me and walked away. Horrible attitude and subpar service since only the manager had any courtesy. Will avoid...
Read moreYay! Just what we’ve been waiting for! This location is in the Waipahu Town Center, where the old Bob’s Big Bear (and Sizzler’s before that) used to be. Clustered in the middle of the center, this location is an easy on and off H1 (freeway).
I’ve been here four times since they’ve opened and their staff is excellent. Some of the staff I recognize from Kapolei, so they are accustomed to high volume and special orders.
If you haven’t tried their Felino uncured Italian salami and manchego cheese tray by @creminelli, you need to try this. It’s simply awesome! Gluten free, no antibiotics, nitrates or artificial ingredients. Pair it with a pink drink (I get it with extra acai base) and whoop, there it...
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