Dairy Queen Grill & Chill — Restaurant in Oak Grove Village

Waited in line at 9:10 for 40 minutes while being completely ignored, along with the line of cars that wrapped around the building, honked the horn, knocked on door, even walked around to the front to see if anyone was in there, just to find that the workers were arguing with each other, sitting on their butts ignoring the line of cars PURPOSELY. found the owners name, Paul Jurgens. and i will be contacting him to let him know this is how his establishment is ran. Locals have said this is a COMMON thing with this location, which is a shame. Last time we were here, they made us wait outside for our food so they could start cleaning the building early, and then proceeded to stop making our food because they “assumed we had left” even after paying the $60 for the food we had ordered. so the plain jane response from whoever managers this page, is JUST that. a response that doesnt mean anything. “please give us another chance”. wellllll, we did and check it out. EMBARASSING PAUL. EMBARASSING.

And Paul, if you are seeing this and you dont believe its worth a legitamate response, think twice. You dont know me, but i promise i’ll be the BIGGEST karen you’ve ever met. i will contact every corporate office possible and FORCE your franchise to change or shut...

If this location is slow (no cars in the parking lot, no one at the drive through), you might get decent service. However, if they have anything resembling a rush of any magnitude, they fall completely apart. Their communication with customers and each other is terrible, they can't prioritize orders well enough to keep everything straight, and they miss whole chunks of orders for more than one or two people. Today I witnessed the whole crew come out of the back to yell at a customer who had been waiting for 30 minutes on an order of small fries. They actually told her to 'go somewhere else'. There was a line of people waiting on food, cars wrapped around the drive through... what on earth? Give the woman her fries and get back to work! Seriously, who yells at a customer to go somewhere else?!

With a Steak and Shake right nearby, and a Lion's Choice, Burger King and McDonald's all with better service reviews, seriously: pass this DQ by. Oh, and please note: if you want ranch dip or honey mustard instead of ketchup, prepare to pay for it. They actually charge you a quarter for each little...

Went to DQ Thursday 9/6/18 around 6pm. I ordered a #6 grilled chicken sandwich meal. Sat down and started eating my sandwich, when half way through it, I went to take a bite and could not bite through the chicken or even tear it apart. It was as if half of the chicken was made of rubber. I didn't make a big ordeal about it, just thought I would be able to take it back to the counter and request a new sandwich. Not the case though! I diminstrated to the guy that was brought from the back my piece of "rubber chicken" by pulling and trying to tear it apart, and he simply replied, "that's strange"! I then asked if I could get a new sandwich. He replied NO, you already ate half the sandwich, so I can not give you another sandwich. I guess my thought was that since I paid for a hole sandwich, I should get to eat a hole sandwich. Apparently, I have this completely wrong. As long as half your meal is etable then you have waived your rights to a refund or replacement meal. Go home hungry!!! The customer is never right!!! Thanks for the wonderful experience...