El Taco Zamorano — Restaurant in Oakland

This use to be my go to place for the last few years. Even with the pandemic, this was the ONE and ONLY place we would go for takeout. It started with the small things before the pandemic, wrong order, forgot to bring a michelado, would never bring our items. Then it started to happen all the time. With takeout, it was always something. One day I would order a side and it would cost $3, the next day it was $5, the nex time $4. Then the famosa salsa which was my favorite reason for coming started to loose the famous flavor that it had and just was nothing special. I also think if you are frequenting a place and can no longer eat in and they are charging more perhaps they could throw in some free chips. Then we called one time about an item and they said they never carried it, though I was getting it for the last year. They tried to tell me they only had one kind of fish though in the past I always was asked which type. When I called they started to yell at me and when I asked to speak with someone else they refused. I will no...

Been going here for 30 years with great food, but last night was HORRIBLE. Ordered 2 different burritos and neither had extra cheese we ordered, my super burrito did not have guacamole or salsa and the rice was so undercooked it hurt my teeth. I had to open the burrito and discard all the rice. The chicken was minimal and the whole thing was dry and tasteless. The other carne asada burrito was also dry, had minimal meat and no guacamole or salsa. Both contained undercooked beans!

When I called to complain the guy said “that’s impossible. The rice cannot be undercooked. No one else complained.” I offered to return it so he could see for himself, and he said “We don’t return anything.” Me: “Then give me a refund.” He refused. Will never go back. Rude and unprofessional service with ZERO customer service....

Zamorano restaurant has been open since 1984 because we LEAD in the market, our competitors are the people leaving bad reviews here, we have the best cooks with many years of experience in Latin Food Cuisine! As a reminder to all who complained about prices, when you eat out at any restaurant, your not only paying for the food itself. You are paying for employees wages product transportation, utilities, facility fees, packaging, rising business costs, and so many other elements that make your dinning out experience possible. Here at Zamorano, we love our community and are always improving. I’m Chuy the waiter. Thanks...