Starbucks — Restaurant in Oakland

I went into the starbucks at this location last Sunday, the 21st, around lunch time (1225pm-1228pm).

There was a taller older man in front of me getting coffee. The barista lady got his coffee, and even asked if the cream that was put in was enough. He agreed, and slowly moved away.

When it came to my turn, the lady greeted me with a hello.

I proceeded to order a Venti Hot chocolate, Chocolate chip brownie and banana nut bread, requesting both not warmed up.

I noticed on the register that she rang up the venti hot chocolate, but instead, entered a chocoalate chip cookie, and procceded to say, "anything else?"

I stated to her that I didn't even order the cookie. She proceeded to say, "okay, not a problem, it's not a big deal, you do not have to have an attitude."

I then repeated again, my order about the chocolate chip brownie and banana nut bread, in which she asked again, if I wanted it warmed up. I stated that I already stated I didn't want it warmed up already.

She responded with being a little bit more irritated, by saying that, "well, sir, it is hard to hear with the mask." The only problem is that I was not even wearing a mask at the time, while she was, so I do not know where she got that conclusion from. The older gentleman in front of me, she had no problem listening to, because she was actually paying attention.

When I pulled out a 20 dollar bill to pay, she snatched it out of my hand. On a scale of 1-10, felt like an 8.

When she returned 8 dollars and change to me, she just slapped the money on the counter, in which I had to reach for it.

It was just overall how she was with the older man in front and lady behind me, while gaslighting her interaction with me.

I was coming from church, already in a suit, so how can the lady be irritated off the bat? I do not know.

Hopefully, she has her attitude in order for everyone in the futrue, as opposed to select...

My friend and I got verbally assaulted by one of the workers on December 13th, 2022 at around 1:30pm.

I needed to use the restroom before ordering. My friend attempted to follow me into the single stall bathroom with me ( Comfortable friends do this often). But apparently the store only allows one at a time, which we both respect. However the manner at which the blonde woman- (unfortunately I cannot describe her more but she was the only blonde haired worker during the shift on December 13th 2022 around 1:30pm ) unacceptable. She yelled at us, shocking the few costumers that had hoped to spend a peaceful time during the “slow hours” of the day. Not only did she raise her voice in a disrespectful, unprofessional, and frankly uncalled for manner, she repeated herself many times as if we were not actively listening.

We were utterly shocked by the way she spoke to us. I still used the bathroom, trying to process what had just happened then politely left— without buying a drink as we were frightened to be addressed by this person again.

I don’t want to be that person who writes bad reviews after a bad experience but this Starbucks is frequented by students and community members who must be protected from this type of harassment.

It is not okay to create that hostile of an environment. Be...

rude employee just one girl the rest seemed fine. i’ve gotten a pink drink with matcha foam from 6 other locations in different counties. they just add matcha powder into vanilla foam…the girl said we don’t do that, so i asked at this location or? just to see maybe they don’t do it here and she said every starbucks doesn’t do that which makes zero sense. her name was xochi or something like that and could’ve came up with a better lie with like sorry we’re out of matcha or something that actually makes sense instead of saying they can’t do that anywhere… the people that made the drinks made them well...