Wendy's — Restaurant in Oakland

Custom service is terrible. I might be wrong but the lady at the drive thru is low key racist. Not only that she refuses to uphold the menu price and lies about items on the menu being a certain price. Her excuse was she didn't have her glasses. And was rushing me the whole time. I asked her to please give me a minute while I look at the menu. And not even a three seconds after me telling her she says are you ready to order. I had to tell her ma'am I haven't been to Wendy's in a minute please have some respect and give me a few seconds to look at the menu. She didn't care because she repeatedly kept telling me are you ready to order. So I was like ok whatever let me just order so she stops harassing me. When I got to the window she said I have to go to lunch. I respectfully told her ok I'm not sure why your telling me this. Can you get someone else to just finish ringing me up so that I don't waste your time then. And she said no... They have other things to do. I didn't want to make the situation worse being it being Sunday and I'm headed to church with my family so I just let it go. I didn't want to argue. This lady definitely shouldn't be working there because she obviously hates her job to act like that. Management should definitely talk to the Hispanic lady. I believe that's what she is in her mid thirties or early 40's with the excuse I don't have my glasses in the drive thru. About customer service. Because she was very disrespectful huffing and puffing the whole time through the speaker as I try to order like she was irritated. God bless her. Hopefully she changed her ways and starts being a little bit...

I just purchased maple chicken bacon breakfast sandwich from here. One of the guy who was working at the drive thru counter served me a cold sandwich and I requested to have the sandwich warmed up in a very nice and polite way. The guy at the drive thru counter refused to warm up my sandwich and said he can give the money back in a very rude manner. But I said I don’t need the money back! I just need the warm sandwich. The guy got very mad and threw the sandwich in the trash can from very far away. He got really pissed of because just I said the sandwich I got is cold. His attitude was very unprofessional and I felt very uncomfortable to buy any food at this...

I placed my order and when I went to get it, the waitress only gave me the sandwich and said that I didn't order the coffee. So I said, "Ma'am, I ordered the coffee, otherwise I wouldn't be waiting and I know what I ordered." Then she said again that I had only ordered the sandwich and that she wouldn't take my order. What's the point of me wanting to fight over a cup of coffee in the morning? It doesn't make sense. It would have been better if she had said that she didn't hear me and sold the coffee. The owners are the ones who lose out by having such an incompetent person working in this...