Vocelli Pizza — Restaurant in Oakmont

I ordered three pizzas from Vocelli’s yesterday, and the delivery driver showed up with only two. When I asked him about the missing pizza, he shrugged and said that’s all the restaurant gave him. I called the store immediately, explained the issue, and the kid who answered casually said, “Yeah, it’s here. I mean, you can come and get it—I don’t know.”

I explained that I was hosting a party, which is why I paid for delivery in the first place, and asked if they could deliver the missing pizza. His response? “Maybe, I’m not sure.” Completely unhelpful and apathetic. I asked to speak to someone else who might actually know what was going on, and he hung up on me.

When I called back, he answered again and told me “the people here don’t know you, so they don’t care”—and tried to pin it on the driver for not checking the receipt. I asked once more to speak to someone else. A different person got on the phone and said they were working on getting me a voucher for a future meal for my missing, already paid-for pizza.

I made it clear that a voucher wouldn’t suffice because I would never be ordering from Vocelli’s again. I asked for a refund, and she said she’d have to call the manager—then hung up. I called back again and was told I’d get a call once they spoke to the manager. I never got a call back, and I’m still waiting for a refund for a pizza that never arrived.

Look, I get that a lot of young people work in places like this, but there needs to be basic customer service training, especially when your business messes up an order. This was a terrible experience from start to finish, and the lack of professionalism was astonishing.

If I could give zero...

I called twice and no answer. The third time she had me on hold for 5 minutes and comes back and says "try back in a half hour" click hangs up. So I just go there. I walk in and she's staring at her phone ignoring me. I start tapping on the counter and she looks up at me without saying a word like I'm the d-bag. I tell her I want to place an order and she goes "pff if my systems working" while still staring at the phone. Then again without saying a word she takes the order. Still doesn't say anything as she goes to make my bread sticks. 10 minutes later and again without a word sticks her arm out holding the bag and then walks away, again without a word. No thank you, no apologies, no acknowledgement that I'm even a human being standing in front of her. Completely ridiculous.

Update: As you see below they replied and made it look like they cared. So I contacted them with my info, nearly 2 weeks ago now. No response. Apparently corporate cares as much as the counter workers about their...

Placed online order for large cheese and pepperoni pizza at 8:32PM. They delivered the wrong pizza at around 9:30 PM. Called to ask for correct pizza to be delivered. At 10:23 PM still nothing. I called and the girl that answered the phone said she "thinks" it's on it's way. I asked her to clarify it is or isn't on it's way seeing it's been nearly 2 hours. Her answer was "it should be". Called back 10:35 pm. Gent on phone told me I need to be patient because other peoples food needs to be delivered also. I asked for a refund, he told me he can't refund my money. He said the manager will refund my money tomorrow. I said that was unacceptable and he hung up on me. Terrible customer service, terrible employees. Mistakes in the food industry happen all the time BUT never in my years have I had a restaurant imply that their mistake is my issue to deal with and I should get over it. Plenty of pizza options, my advice try somewhere else. Obviously this business forgot what...