Dairy Queen Grill & Chill — Restaurant in Oakwood

This past Friday, I visited the Dairy Queen in Oakwood. After the employee Angel Olvera advised me they wouldn't honor by birthday coupon, the manager told me to "go to the library and print if off, if you want it" because I didn't have a paper copy (it's 2018...) so, we walked out to the car and he started laughing about how he told us no. So, I called corporate. I asked for his name and he refused to give it to us at first but once we told him I was on the phone, he finally gave it to us. Then he proceeded to FOLLOW ME OUT TO MY CAR AND ARGUE WITH ME. It was all recorded on the phone. The owner was supposed to reach out to me and he did. This is his response:

Tiffany;

I am sorry you had problems at the DQ in Oakwood. I talked to the man you interacted with, both that night and the next night also. I explained that he should always be polite, no matter what. He is an extra nice guy and I don't know how the two of you had trouble. I did talk to him at length about being caring towards customer's concerns. I also warned him how dangerous is to go out to someone's car. I am sorry we do not have a scanner to use on your telephone, but there are several great DQ's around close. The DQ's in Gainesville and the DQ in Cumming do not have scanners, but the one in Braselton or Buford may be able scan your phone. Again I am very sorry you were greatly disappointed in your visit to our DQ.

Thanks

THIS IS NOT ACCEPTABLE!!! A MALE employee should not be able to FOLLOW ME OUT TO MY CAR and I'm told he's an...

if i could leave 0 stars, i would. the service is painfully slow because the 3-4 teenage employees just stand around and don’t care about getting orders together. today, my mom went and had to wait for 20 minutes AFTER she paid and she was the only person in the drive thru. the only workers there were just standing around, laughing, and doing anything OTHER than put orders together. she asked what kind of sauces they had, to which the RUDE employee replied “i dont know.” THEY LITERALLY ONLY HAVE THREE SAUCES! she also was charged almost $5 more than she should have been and when she asked about the prices, the same employee said “i dont know, i haven’t gotten around to reading the menu.” she also only got 2 things in her order, which were both COMPLETELY wrong. i don’t know who the manager here is, but they need to get it together before they get shut down. it is absolutely ridiculous to have someone in the drive through for 30 minutes when there are no other cars there. on top of everything else that happened, the lettuce on her burger was completely brown and slimy. this is...

Ordered a misty freeze and a couple other things in the drive thru and when we got to the window they handed us a misty slush. we asked them to make it a freeze and they said yes. but then asked for us to pay $4.49. when i told them i just paid $2.99 for a slush why am i paying $4.49? he did not have a reasoning and took the payment. when i looked at the receipts i was charged $2.99 plus $4.49, so i went inside and told them i should only had to pay for the difference which is $1.50 they argued with me and said the lady removed the $2.99 and then charged my card $3.31. first of all that math does not even add up. second of all they did not refund me because when i checked my bank account i was charged $12.37 and then an extra $3.31. And we only got one drink! they didn’t even give us the 2nd drink we paid for! the young man at the window was very rude and not professional. they still did not refund me my money and decided to argue with me. so i was charged $6.30 in total for ONE DRINK!...