Five Star Pizza — Restaurant in Ocala

Just wanted to share my experiences of 5 Star Pizza Ocala location Maricamp. I differentiate this location from the location off College, because it's a different experience completely, but i'm not here to write negative things so I'll just write about Maricamp's store. I've lived in Heathbrook and The Shores sides of town and I can't recommend the location off of College. The Maricamp Rd location is for whom I write this review: I've had the pleasure of calling in to order pizza, subs, drinks, salads and other side items on at least 5 occasions, the orders had been taken over the phone accurately and with courtesy on each occasion since Dec '24. Each time, except for the first, I remember I have utilized a coupon texted to my number, a very fair coupon with great and appreciated savings. Each week the coupon amount or item on sale has been different, and I try to always take advantage of the ones that make for my favorite order (Everything pie) to be the best deal. The ingredients for anything we've ordered for my home has always been top notch in quality and fresh. As mentioned above, the Everything is my favorite, an excellent ratio amount of all the ingredients on the 18" pizza 🍕 size and proportioned perfectly across the entirety of the crust, making for a perfect flavor that can be adjusted for anyone's taste with a light sprinkling of crushed red pepper or parm (both included if you ask when you order). The value for the amount of food you recieve is well worth any cost they charge, even without considering occasional coupon savings. We've always utilized delivery and except for one time the drivers have found us without issue, they had to call for a little help on one occasion. The only thing I would request they do that they currently don't, would be to offer pepperoncini peppers on the side for the pizza, I just really like when pizza places do that, love those peppers. Everything else has been great. BTW, I've had Marcos in Ocala and Johnny's here in the Shores and I'm more impressed with 5 Star...

Bad idea!

We knew there was something wrong when after we paid, literally 11 minutes later, we received an email that it was out for delivery. We ordered 16 inch all the meats, pizza and substituted the pepperoni and beef toppings for mushrooms and onions. We also ordered the pepperoni rolls. We requested that the pizza be well done. I don’t know what planet you’re on, but it takes a lot more than 11 minutes to prep and cook a 5 topping well done pizza. I called, and they reassured me that it would be well done. Upon opening the box, we noticed Pizza was definitely not well done. Also, there was no marinara sauce for the pepperoni rolls. We called to speak to them, and the only thing that they offered was to give us a $.75 credit for the missing marinara sauce. Horrible customer service, not to mention food delivery is so much more expensive these days. You would you think that they would concentrate on customer service a lot more. Making sure things are right.

We will not order again.

Edited on Monday Jan 22. We are not surprised by the vague reply from Five Star Pizza. If it was my company, I would’ve immediately sent someone back out with a fresh order of pepperoni rolls with marinara sauce. Whether the customer requested it or not. To make things right.

Again, like we said, we...

Let me start by saying we love Five Star in Belleview. However, we can't get delivery from them at our current address. I can't order online from this store as online it says the address is out of their delivery zone. Therefore calling is the only option, the woman who answered the phone, Leanna told me to repeat my address three times. I did no big deal. Then I give her my order, she has me repeat it three times, again I did. She did not repeat my order back to me, instead she huffs and said "it's going to be like 45 minutes." Ok no problem. Another audible huff followed by "cash or card?" At this point I'm annoyed but no big deal. She told me to slow down multiple times during our conversation as if I was speaking too quickly for her to comprehend. She then asked me for my expiration date to which I answered May of 2024. She says and I kid you not, "I need the number of the month" in a very annoyed voice. The call ended and my family and I had a laugh about the incompetence of the staff. Well fast forward and I get the wrong pizza delivered. When I call and ask to speak to management, she states they don't have management on staff and that I'm a liar, I ordered a Buffalo Chicken Pizza not Chicken Bacon Ranch, telling me multiple times that I am wrong, that she is...