Hungry Howie's Pizza & Subs — Restaurant in Ocala

UPDATE: I'm afraid I was sadly mistaking, the owners don't care or don't bother to read customer reviews. When I didn't see this pathetic young manager "Sara" for months and there were nice people working. I thought they fired her. No such luck. These owners apparently don't care because after not seeing her for months Sara was working today. Again this arrogant employee was heartless to me. My daughter was waiting on the car, I admit I was frazzled and a little scatterbrained. But we'd been up since 4am for my daughter's hand surgery. She will need 2 other surgeries on her hand before it's all taken care of. She's in the car, I ordered the pizza and although "large pizza and cheesy bread" go hand in hand, either I said bread (which doesn't make sense) or they just made plain bread sticks. I explained how my daughter just had surgery and we are hungry... I asked, " can you please just make me the cheesy bread instead. We've been up since 4 and are hungry." Well good ole Sara, rudely refused even after my daughter came in to the store with her hand looking like it was in a boxing glove. Would it have killed Sara to show some kindness? I even pointed to the bread sticks and said, "Can you please just make these more like cheesy bread?" Guess what Sara said? No of course... She is the worst employee no less manager I've ever seen. She continually is cold and empty. Manager please read this and realize your other staff are great but she's not a people person.

Original Review: Undoubtedly COVID has taken a toll on us all. But when you see a food franchise like Hungry Howie's hire a manager with zero compassion it doesn't speak well. I had not eaten for five days and finally when I got my appetite back I wanted pizza. I wanted Hungry Howie's pizza with extra, extra sauce. After venturing out for the first time in a week I drove to Hungry Howie's on Pine (441). I had not driven for a week and was looking forward to the same pizza I've had so many times. Unfortunately there was barely any sauce on the pizza no less extra, extra. I was so hungry I did eat nearly half. The following day I was looking forward to eating again but realized this pizza was not my typical. When I brought it back, I want to thank the young man behind the counter. As I stood before him and explained, I saw the compassion on his face. It's so nice not all of us have lost that. When I eventually spoke to the very young manager asking for perhaps a smaller pizza or even sauce the clearly not experienced manager was incredibly rude and flat out refused to do anything. I'm still sick and the frustration and rudeness only made me feel worse. She was so shallow not only lacking concern she would not let me speak to the owner and did not have the decency to give me her name when I asked. I truly hope the owner reads this and realizes this is not a manager. A manager wears many hats and compassion is...

North pine Avenue is the worst location. I wish I could give it no stars, but that's not an option. Customer service is by far the worst very rude, Very unprofessional. I would be embarrassed if I was the Owner of this location. I order faithfully every week sometimes twice a week. There is a very weird creepy man who delivers the food.He has long hair with Hair on his chin. He delivers your food and ask for a tip in a very uncomfortable way. This would be the second time, I have complained more so because I always give a tip. Today I get a female, very skinny girl with glasses. I believe she has braces on Who claims she is a manager. Wow The most rudest manager I have ever came encountered with. While speaking to her I asked what was her name and she refused very sarcastically to give her name for records. She stated that it's not weird for the drivers to ask for tips. She also indicated very clearly that it didn't matter who I complained to nothing was going to be done. The conversation escalated so ugly over the phone that I showed up to the restaunt to apologize to the manager who is the skinny girl because I can't call her by her name because she wouldn't give me her name, she was even More unprofessional when I was face-to-face with her. I spoke to another girl before I spoke to the manager very heavy set grl with the most disgusting teeth in her mouth, She was who I spoke to first. She spoke so rude that I had to correct her and let her know that she did not have to respond Disrespectfully, she did apologized and Toned it down. I just don't understand how these unprofessional People are working in an environment that you are supposed to be very polite. They work in customer service and are completely miserable. I did Express to the manager The skinny girl, She obviously is miserable at her job. Because no 1 should behave in this manner. I actually called a different location That advise me in exactly what to do and who to contact. Expressed that It was unexcusable behavior, And that I am more than welcome to use this new location, Especially after speaking to the skinny manager Who Expressed that nothing will be done to them to find a new location. Never In a million years, will I ever spend another dollar...

This Hungry Howies is poorly managed and owned. I attempted to place an order and pick it up, last minute decision as I was near. I was ordering a meat lovers pizza and I asked for them to substitute using extra of one of the other meats as my husband does not like pepperoni. I have never had an issue with this before. They wanted to charge me extra even though we would not be using pepperonis. I was just sure they did not understand me and kept wanting to charge me extra. When I arrived I asked the lady I had talk to in the phone, you didn’t understand what I was asking did you? She said you said you wanted meat lovers no pepperonis, I said yes but I wanted more of one of the other meats to compensate for the pepperonis I was not getting but paying for. I then asked to speak to the manager. I asked to pay for the pizza and they would not let me as I waited for the manager. The manager came to the counter, I started to explain and she said we don’t compensate, I said oh okay, I’ll pay for it. She says we’re not dumb and I made a face like, what? Followed by a sound of really, meaning I can’t believe she said that. I said I didn’t say that and she said yes you did by your sound. I said I’ll pay for my pizza, to which she replied nope I’m canceling the sale! I could not believe it and asked for her name and she said nope and turned her back to me and leaned against the counter. How childish! Keep in mind I have been doing business with this store longer than that manager has been alive, she looked maybe 18 years old and clearly acted that way too!

I called the headquarters and they said the owner would call me back in 48 hours, I’m still waiting 2 weeks later.

So needless, to say I will no longer do business with this store or the company. They employ people that do not know how to treat the customer, they do not care about their customers, lie about their protocols and charge way too much for their product.

Happy ending to my story though, called my regular Papa John’s Pizza and they delivered the perfect pizza with no pepperonis on a meat lovers with extra of the other meats to compensate for the no pepperonis! It didn’t cost me anything extra! As I am a valued...