Wendy's — Restaurant in Ocala

8/19/2025 4:25pm Was in drive thru. One truck in front of me and nobody behind me. Ordered a #2 with a large chocolate/strawberry swirl. Then ordered another #2 with no mayo and said "the same chocolate/strawberry swirl. Was rushed with every word. When I paid I got no receipt and one of frostys was small. I said to the manager working the window that both swirls were supposed to be large, she said "you didn't specify". I said when you asked me what to drink with my second #2 that I specified I would like "the same chocolate/strawberry swirl as the first" I figured that since I specified large on the first one and I said I want the same for the second meal that it was understood that it was to be a large too! So I asked the lady if she could make it a large and as she continued to try and get me to take it from her, she said this was already made and the tickets closed. She can't do anything for me. She could have refunded me the money and charged me for a large but she just felt she needed to be right and get me moving along. I didn't have the energy to argue and since she didn't give me a receipt with a phone number on it I am forced to do a review with as much detail as possible. Couldn't believe the arrogance of this lady. The attitude was simply appalling. We will not return to this Wendy's even though it's the closest one. Guess BK or Mcd's will get their share from us from now on. Can't believe people like that can remain in customer...

We stopped here to go to the bathroom because it usually clean and the employees are very nice, but this time and last week, it's been the total opposite. Last week there was no toilet paper and no paper towels in the bathroom and even though there was only 1 other customer in the store, it tool 9 minutes before they took our order & 1o minutes before they gave it to us. Today, the bathroom floor stall area was soakeing wet with slippery soap residue that had me & my Mom sliding, even in rubber bottom sneakers. When I went to the counter to tell someone (I was the ONLY person in line), they said, "Someone will be with you in a moment"... 3 minutes later she says it again So I just said, as politely but as loud as I could, "Oh, I don't want to order anything, I just wanted to tell you that the floor in the women's bathroom stall is covered with water and is slippery as hell.", she gruffed at me and said, "Na, that ain't so, I just cleaned it." To which I replied, "Well it's covered in water and is slippery as hell, so something happened. I'm just telling you because it's a slip/trip hazard". She gave me a nasty look and I walked out. This store used to be a favorite of mine but I refuse to come back if you don't replace the lazy, inattentive, lack of concern employees that are there now. (Feb. 12, 2024...

EDIT 5/6/25 I order lunch with my family, I sit with them at their large table in the middle. Some loud mouth lady comes out and tells us we need to move because they're gonna have a meeting at that table. Nobody here for the meeting. Not even the district manager. But forced us to move. We are our meal. They never had their meeting. So unprofessional... Seriously guys up your game.

EDIT 4/30/23 Walk in at 1:45 and they're dancing to their hip-hop with 5 cars in drive thru and 8 ppl in line. Unbelievable. We walked out, again.

EDIT I have been here lately where the dining room is closed at 1pm on a Saturday. As well as today 1/1/2023. Today I had to go through the drive thru twice because, like the last two times they shorted us a burger. The drive thru girl is rude. I must've bothered her while she's getting paid. This place in six months has turned into a joke. Terrible service. Closed dining room. Forgotten food. Up your game Wendy's

This place had it going on. They work their drive thru quick. Virtually no line. I parked and walked in. Took my order quick and efficiently. Order was correct and the food was tasty and hot. Even my substitutions were correct. Good job. You competition won't even wait on you at the counter. They tell at you to use a kiosk. Wendy's is...