I hope Mister Fausto can read this experience and for the best of the restaurant Irina is sent to a place where she does not have to deal with customers. We have never been so disrespected in a restaurant in our whole life. Last May 24th, I went to this restaurant with my boyfriend for dinner. My boyfriend and I were so unlucky that out of all the people working there, Irina, who called herself the manager, was our waitress that night.
We ordered our drinks and food. One of the orders was ravioli. She brought all our food in a car and here is when our worst experience ever in a restaurant started. She was putting the dishes on the table like she didn’t care. She was not kind and I think I even helped her to put my dish on the table. Then she asked me if I wanted cheese on my ravioli and I said yes. She didn’t get close enough like other human beings with common sense will do, so she started throwing the cheese from where she was to my dish. Again cero common sense, delicate, manners, respect and it seemed to have cero training in restaurant service. She threw the cheese on my white dress and I was shocked. I didn’t say anything at the moment, I just cleaned myself and she never apologized for what she did to a client that night even when she saw me cleaning my dress.
Not happy with that, she started cutting our steak like she hated her job so much. I wanted to record that because normally in restaurants waitresses cut steaks like professionals in a careful and elegant way, but she cut our steak as if she was working in a butcher shop, so not I did not record that. Seeing her putting all her frustration while she was cutting that steak I was having second thoughts about if I should eat that because obviously she was spreading her bad energy all over our food. Again we didn’t say anything, we were like ok maybe this restaurant wasn’t that great. She was not even paying attention to us when we wanted to order more drinks. She would disappear for a long time and so we couldn't order more.
We couldn’t finish all our food. My boyfriend asked her kindly to bring the dessert menu and to wrap our food and what she said was" I am going to bring you the boxes here" How can this waitress Irina say that? We were very disappointed with the service already. She came back and yes, she brought the boxes for us to do what she was supposed to do. And my boyfriend asked her if she could do it. She had an attitude and she started with the steak and then while she was doing that I also asked her to wrap my raviolis, as soon as she finishes wrapping the steak, she tried to give me the dessert menu and wanted to leave without wrapping all the food, so I asked her can you finish with the food, please, she said 'here we are not allowed to do that” and that was the cherry on the cake.
I told her so you are not allowed to do that, but you are allowed to throw cheese on the clients dresses? First, she denied everything, didn't see what happened, I explained to her what happened and she saw me cleaning my dress after what she threw and didn't apologize for it. After I made myself clear she said " these things happen all the time in restaurants" then with the answer she finally accepted what she did. So if it was an accident why didn't you apologize, why didn't you say you are sorry. This dialogue was back and forth with that lady. Very disrespectful. She never said I am sorry but she kept excusing herself with nonsense, So I decided to talk with the manager because she could not stop with nonsense, and the answer she gave me was" I am the manager here" . It could not be true because if she was really the manager I can see how this business is going down hills.
I wanted Irina to leave our table, her presence and manners were so low-level. Of course, after that we didn't want any dessert. She brought the check and of course, with the check on had she remind that clients can leave her good tips and she finally said” I am sorry” just like that after all the bad experience, she was so lucky that my boyfriend...
Read moreUnfavorable experience. Unsure if it was an issue of perceived socio-economic class or being the only people of color, but it was unfortunate. My partner and I decided to stop at Ristorante Antipasti on a whim while we were in Ocean City for the weekend. We chose it based on the rating. We were offended by our waitress and the food left much to be desired. It started off pleasant. We arrived without a reservation and were told that it would take 10-15 minutes for a table for the 2 of us, which was excellent. As we waited, couples with reservations kept arriving, and we were bumped back for the restaurant to accommodate them. We had no issue with the restaurant keeping their reservations, I quite liked that. It was however an error that the owner/hostess didn't consider reservations before giving us an estimated time slot and was just winging it and joking repeatedly that he lies. We were unable to make an informed decision on whether or not to stay (upfront) by being told "10-15 minutes" instead of "45 minutes to an hour". It was no big deal though. We pleasantly waited and were happy when we were seated. Our uncomfortable experience was with our waitress Diane. We were seated with dinner menus, but without a wine list. When she arrived at our table we asked her what wines were available or if there was a list or drink menu we could look at. She responded "We only sell wine by the bottle and have house wine by the glass. There is no drink menu." That was it. It was very cold and dismissive. We were confused as to why selling wine by the bottle answered "what wines are available?"... There was indeed a wine menu. Other tables were provided with one. We were brushed off. Instead of asking a second time for a wine menu, we just asked for lemonade. The restaurant was busy and she wasn't particularly attentive or neglectful. We could see other servers with bright personalities and lots of care. We didn't have that, but oh well. We got through a very lackluster meal of what tasted like undercooked box noodles and overly salted sauce. We had the Minestrone soup (lacking in flavor), Rigatoni alla Pecoraia, Gamberoni alla Siciliana, and butter cake. I love food. We spend much time exploring food from taco trucks to Michelin star restaurants. The food we tried was overpriced for the quality. Additionally, the tables were in poor condition and deteriorating under the table cloths and the chairs didn't match. I didn't realize it was marketed as a "fine-dining" restaurant until later. Anywho, the kicker was when we finished dinner. Diane asked if we wanted a dessert menu. I told her I saw what appeared to be a butter cake and if they served it, I would like to order it. She said yes and asked me what flavor ice cream I wanted on top of it. I asked for my options and chose Vanilla. She then asked if I wanted chocolate or vanilla drizzle. I paused to make a decision. After a brief pause of thought she jumps in and says "It's free! It comes with it. There's no charge." How does silently making a decision translate to me being concerned that there's an additional fee?? Not once did we ever think, mention, or ask about pricing. Yet our experience was "oh, wine is only sold by the bottle" when asking for lists of available wines and "don't worry it's a free topping" when I'm already in the middle of ordering and selecting flavors. We were in athletic attire since we had dressed comfortably for full body massages we received prior to stopping for dinner. Some other patrons were in athletic attire and casual clothing as well. Our clothes were clean and not tattered. I'm not sure if this misjudgment/concern about our ability to afford whatever we would like to order was based on our attire OR being people of color, OR a combination of both. There's no desire to return here. After leaving, I read through the reviews and noticed that not even a month ago there was a warning posted for people of color at this restaurant. It is disappointing to think that we should consider such factors when deciding...
Read moreMy husband called to make reservations for me to go on my 45th birthday to a nice Italian restaurant, on our vacation to Ocean City. He is Italian and he chose Restorante Antipasti. We walked in, all dressed up and excited to have a nice meal and an authentic experience. We tried walking up to the podium to tell them of our reservation and 2 people cut us off and stood in front of us, they were immediately seated and treated like they were some high class friends. Then a very rude person came up and told us, The reservation doesn't matter as you can see we will get to you when we can and walked away. A guy came in for take out in front of us and again we were told we we're to wait. 2 more couples were sat as well as we stood there.. Our reservation was for 6 o'clock, we finally sat at a table in the corner of a very loud restaurant after 6:30 PM. Our waitress was very nice and was very quick, but you could tell she spent all her extra time at the tables where she was gonna make money. Most of the people we watched the owner go around and say hello to and, you could tell they were regulars and treated with respect and the utmost attention. Even though we came and ordered 1st those were the people that were taken care of before anybody. We got our food which was good, and hot. But Our waitress never asked us if everything was good. The scallops came on shells and were very small the size of a nickel and dried out completely. The bolognese was tasty not much meat, Veal marsala nothing special, desserts were good. Nothing memorable about the taste, no food representation. The restaurant is set up so you're all kind of compacted into one big room and 1 small room. It was so loud you couldn't even tell what the music was that was playing, I didn't even get to speak to my husband because you could not hear each other, at all. He actually got up to give me a birthday kiss and to say Happy Birthday because I couldn't hear him. That was the extent of our dinner conversation. This is how this restaurant is run and many people enjoy it, just not for us, we were looking for a nice quiet table to enjoy a nice birthday dinner to chat and reminisce but couldn't even hear each other. Food was ok and prices were actually lower than we expected. But if you're not a local or somebody the owner and staff know you are not of any importance and you and your dinner will be treated as such. And when we made our reservation on the phone the night before, the girl said we wouldn't need one, my husband said I would like to make a reservation anyway, I'm glad he did or we would have not gotten in. I usually only write good reviews but we were really disappointed and felt people need to know what we didnt know when we chose...
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