Chick-fil-A — Restaurant in Oceanside

Very poor customer service, I ordered breakfast through the app for pick up in store and got there at 10:25 and told one of the employees I’m here for pick up and he said your order is not ready yet so I waited for 40 minutes and my order still not ready. That employee went on break so I asked another employee and explain him the situation but sadly he didn’t take care of the issue and wasn’t very interested about it. He went out to ask the employee who was on break and he told him he never told me my order was not ready so basically I lied to them and stood there for 40 minutes for no reason. I’m sure you guys have cameras to check and see the body language of us and see who is lying and who’s honest. The first employee twice told me my order is not ready and once it is ready they will call you and left to his break after giving me the sauces I asked. The owner/manager needs to frequently check on not well trained employees to not disrespect the customers by saying indirectly that we are lying. If I take snapshots of my receipts to show how much I spent on chick flea because my children love it and even if I don’t want to go there I will have to go because I can’t let my kids suffer because of one or two employees who are not doing their job right. The second guy who helped me was very rude and disrespectful. He needs to get proper training for respecting the customers. I wish I had something positive to write, I hate to leave these types of reviews but I had to let someone know so next time another customer doesn’t get treated like this, my baby was waiting so eagerly for his breakfast but due to some irresponsible employees my child had to cry. It just broke...

This Chick-fil-A gets my order wrong every single time. This last time they forgot my kid's burger and the time before that they gave me a spicy sandwich instead of regular. Just compared to other locations the people who work here seem annoyed and inconvenienced. I just want to order my food and then pull forward. But this girl made us order and walked the entire length of the drive-thru. It was hard to focus on what I wanted to order and the second I thought I knew what I wanted she would ask me to pull up another 10 ft. And I get that you're trying to be efficient but the line wasn't that long, and she ended up walking us all the way up to the window before we paid. I don't know, I get trying to be efficient but this feels like they care more about their efficiencies in about the customer's experience. I don't like that they handed me all my drinks in a carrier instead of just handing me my drinks one at a time. It's kind of like them saying here you load your drinks into your car and now you throw this big piece of cardboard away. They gave me trash unnecessarily. I'm just not a fan. I don't like anything about this restaurant and I don't really like this location at all. The only reason we want here is because my husband wanted to go here. I will always pick Caines or Dave's Chicken over Chick-fil-A any day. To feed two adults and two children it cost $70. That's absurd for fast food chicken. Which is what this is. Their chicken is the exact same tasting as McDonald's or Jack in the box. They don't do anything special. You could go to the market and buy Chick-fil-A sauce and then go to the cheapest chicken fast food and have the same...

A little conflicted. While my spicy sandwich was outstanding and the intimidatingly long line moved so fast, there was a person with a tablet that took my order and I had never been there before. He handed me a menue and allowed me to check it out and walked with me as the line moved forward. I realized that there were more people taking orders like this ahead of me so I relaxed a bit where at first I was a bit harried thinking I'd better think fast. Just wanted a sandwich and ordered that. He gave me a total, took my payment and handed me a receipt and walked away. Very polite. But my little receipt didn't say why my total was a bit higher than I expected and the receipt didn't say anything that would account for it. The other ordering people hustled back to the people entering the line as expected. All runs like clockwork. Tight ship really unless the customer like me is new and doesn't realize until after you pay something doesn't seem right. When I got my order, the window clerk said. Spicy Chicken Sandwich?, and I confirmed. So no reason to check my order, that's all I expected. When I reached in the bag, I also had fries. I don't eat fries. So, apparently, if the menu shows just a sandwich and you order just a sandwich, its assumed you also want fries, I didn't order, nor did I get a drink so, how is it assumed that I obviously want fries? Strange. The sandwich was outstanding but not worth $9. I will eat there again if I can get the sandwich for less without paying for fries. I'll have to...