Nana's and Pops Sweet Shop — Restaurant in Oceanside

This review was a long time in the making. Nana & Pop Pop’s is more than just a harbor-side candy store. Besides the sweets, the friendly staff and the novelty charm always had me coming back for more whenever I was in Oceanside CA. As someone with a sweet tooth, stepping into this candy store has me feeling like a kid in, well, a candy store. Although they sell plenty of candy, taffy, fudge, soda, and novelty items, the ice cream was the star of the show. For me, there are two treats they serve that are by far the best. One such item that I fell in love with was the chocolate-coated cheesecake. If you have ever wanted chocolate on your cheesecake with rainbow sprinkles, this is the guilty pleasure for you. A frozen cheesecake dipped in chocolate topped with your choice of nuts or sprinkles. This has been my go-to desert from this place for a while, but on my most recent visit, I had the pleasure of trying their new choco taco. Handmade from scratch, the choco taco is an explosion of flavors that any ice cream lover will love. Starting with a homemade waffle cone shaped like a taco shell, they layer vanilla ice cream and hot fudge inside it. After sticking a Popsicle stick into it and leaving it to freeze overnight, they take it out and dip the entire thing into a vat of melted chocolate and coat it in your choice of sprinkles, nuts, or shredded coconut. The choco taco is a decadent treat that I wholeheartedly recommend. Since its opening in 1999, Nana and Pop Pop’s have left a lasting taste of sweetness in my mouth since my family discovered it. It has sweetened my vacations to Oceanside CA for as long as I can remember, and I hope it continues to do so for many...

We were finishing up our vacation yesterday in Oceanside and decided to stop here for ice cream. It's a very poor set up trying to have customers only come up to the counter when called. We were finally called up and put in our order for 2 double scoop cones and a kid cup for my daughter. The lady got our cones for us and handed them over. I took the cones and was standing holding the two cones not moving waiting for my husband to pay. I was not exerting any pressure on the cones at all just standing still holding them and both cones at the same time broke just a bit up from the base in the same place and the ice cream and top part of the cone landed on the ground. The workers did nothing to help clean it up or offer to remake our cones at cost or for a refund. I worked in a similar ice cream shop for 5 years as a teenager and know that the cones were pressed on too hard by the girl who scooped them fracturing the cone towards the bottom which then caused them to both break in the exact same spot and fall onto the floor. The fact that the workers said nothing, had us pay the $20 plus with tip though we literally had none of the ice cream, had us clean up the mess unassisted and offer no options for fixing the situation was the worst customer service I've experienced anywhere in a long time. So bad that I decided to leave them a review so they can try and fix their terrible customer service. For a store called nana and pop you would except great service and a caring attitude. We will never visit there again while visiting Oceanside which is a shame as we visit often as we got married...

My son and his church youth group and leaders (very large group) went here every week during June and July, easily spending over $200 a week. My son paid for his ice cream and never received his change back - which was over $15. I walked back with him to get his change, and the male employee told me that my son had “walked away”. Now if you’ve ever been here, you know how tiny this ice cream shop is so obviously not only was my son with a large group waiting for each other, but he could not have gotten too far for this employee not to have given him his change back. Both the male employee and the female employee were very rude and acted inconvenienced that they had to go in their TIP JAR to give my child his money back. Dishonest and unethical employees and business. Do not go here.

UPDATE TO OWNER CHRISTINA'S REPLY:

The fact that you are trying to claim that your customers leave up to $15 in change behind 90% percent of the time as a TIP for your employees is just plain pathetic. You are a dishonest person with absolutely zero integrity and clearly run your business the same way. Maybe you can take the thousands of dollars our church spent at your business and buy yourself some character and ethics. You might want to brush up on your basic math skills as well, as the end of July 2023 to August 2023 is NOT A MONTH LATER. Your propensity to...