La Quinta Inn by Wyndham San Diego Oceanside — Hotel in Oceanside

Dear La Quinta Inn,

Our experience at this location was unsanitary. I notice the concerns of COVID-19 posted on your website and your hotel entrance. However, the same did not reflect the same inside the room.

Unsanitary Conditions: My bedsheets had hair on it (clearly the sheets were not changed) My dad's bedsheets had orange crust and light yellow stains (clearly the sheets were not changed) A "clean" towel had black smudges on it (possibly mascara) Our microwave had pieces of food in it - I cleaned it myself (nor did it work on top of that) Popcorn, price tags, a no-smoking hotel sign, and papers were piled on the floor behind a gap between the wall and the dresser. This was discovered when plugging something into the outlet nearby. I was just waiting to see a mouse pop out beneath all the mess.

Before we settled in, I called the front desk telling him of the situation and he apologized and said he wasn't sure why it would have been this way as his notes showed it was cleaned. I asked to changed rooms and he agreed. In the new room, the beds didn't have any noticeable stains, hair, or crust-like markings like the other beds. However, the bedsheets & pillows were excessively wrinkled as if someone had already been laying there overnight. Later, I found what looked like sock lint at the foot of my bed and black smudges on a towel that appeared to be mascara markings.

I explained our experience to the next person on shift the next morning when checking out and showed her the pictures. She apologized without resolution.

This is a prime example of a hotel that has a poor system. People can lose jobs as guests are being lost to a competitor. Some employees might pin their faults on others and not take any accountability. But really, listen to your guests. People travel from all over the world and just want a CLEAN and COMFORTABLE place to stay. We don't want to have to deal with all these issues that could have been avoided if the hotel had a system and followed it to ensure everything flows.

I do not wish to stay the night at this place again and am requesting a refund.

P.S. Manager Jennifer, or assistant manager Chris, I will be waiting for your phone call.

Respectfully

Update 10/23/20 I finally received a phone call for the first time from Jennifer the owner. At an odd hour around 7:30 pm she left me a voice message that was forward and lengthy. It had nothing to do with my complaints stated above. She claimed that my complaint was about a $200 deposit which I have not made any complaints about. When I called her, went straight into detail about this unknown $200 deposit complaint [which clearly I never even mentioned]. After a few minutes of her speaking, I asked her if she knew what my complaints were and if she read my review. She stated in “I don’t care about reviews.“ to save you some time, you could guess what this conversation look like. She would talk over me, interrupt me, tell me that it was my fault, that her cleaning staff had been there for 15+ years, and ultimately told me that I would not get my refund in “people ask me for refunds all the time.“ even after the fact that I explained to her that I was put in 2 dirty rooms, she stated that, “in the hotel industry it is common to have a room marked as clean even if it is not cleaned.“ And in my mind, I highly doubt this to be the case. She stated that this was my fault for not asking a third time to be put in a new room. I will be taking further action, as it appears that she does not know how to resolve problems. This hotel does not have a process that works nor has anything to be followed. Whats sad is that the rest of the employees will go down...

First thing’s first: Do not stay here. Read this before you book, and do not stay here. ||||When we checked in, we asked about the back entrance because it appeared that the back entrance was an emergency exit only. The man at the front desk said “Technically it’s an emergency exit only but you can use it.” Besides that back entrance, there’s only one entrance for the entire hotel and that’s the front entrance on the complete opposite end of the building. ||It says this hotel is pet friendly so we brought our emotional support animal. After we checked in, my girlfriend took some of our things up to our room while I took the dog to the bathroom outside. Since the designated pet area is in the rear of the hotel, I decided to use the back entrance. Plus, our room is on the third floor and the stairs are right inside of the back entrance so it made the most sense. ||Once I got inside and to the top of the stairs, a room door flung open and a man got in my face out of nowhere. He started drilling me about our dog and questioning why I came in the back entrance. He asked me why I used the door even though it’s posted to not use. I told him that the front desk said it’s technically an emergency exit but that we could use it. He said that the signs on the door say not to use them though, and then accused me of “not giving a sh*t”. Then he asked my room number and stormed downstairs to the front desk. ||I got to my room and called the front desk to see if they needed anything from us regarding our emotional support animal. The man at the front desk said he would need to call the owner to ask. He called me back about 60 seconds later and said that the owner told him that we needed to leave the hotel because we “tried to sneak a pet in”. We went to the front desk immediately and he was on the phone with the owner who wanted to speak to me. Once I got on the phone, she started yelling at me and accusing me of sneaking a pet in. I explained to her that I wasn’t trying to sneak the dog in, I was simply using the closest entrance (that the front desk man said I could technically use). She cut me off before I could finish explaining myself and insisted that I knew that I was sneaking in a pet. She then told me that the reason we need to check in our pet is because people have died at the hotel from other guests sneaking in their pets. She said if I don’t pay the pet fee and give them my ID immediately, then we would need to leave. (When my girlfriend and I checked in together, the front desk man only asked for her ID, not mine.) ||I asked the front desk who the man is that got in my face and he said that he is “kind of the owner of the building”. ||Every time I saw him during the rest of our stay, he made sure to stare me down the entire time that our paths were crossing. (Apparently he lives there.) ||||On top of all of that, I’m genuinely curious why guests “staying longer than 2 nights”need to pay their deposit in cash only. What is the purpose of that? And if you stay less than two nights, it can be cash OR card. I don’t understand. And they refund you the deposit upon checkout………while you’re forced to stand there while the front desk person walkie-talkie’s the housekeeping staff to make sure your room is okay. ||||Oh and both of their lobby bathrooms are “out of order”. ||||I’d give this place less than a year before it’s...

Do yourself a favor and read all the reviews AND the owner's response to them - extremely unprofessional and I highly regret not doing my due diligence of looking at reviews before booking a stay at this place.|Got to the hotel after a long drive, really needing to use the restroom, and what do you know - both the men and women’s bathrooms were both magically unusable… and the signs of being out of order remained on both doors our entire 3 day stay. This is EXTREMELY inconvenient as your only option is to wait to go in your room but the check in process took quite some time. The front desk attendant was a rude kid, as mentioned in numerous other reviews - staff is less than pleasant. When I also asked for his boss' email, he somehow did not know what it was..Definitely think management should take more time to train their staff so they can successfully answer simple questions/help guests as needed.|There’s a $200 cash deposit if you are there longer than 2 nights which makes no sense to me and no one could actually explain the reasoning behind it... but ok?|On this booking site, it says pet fee is $22.50 a night, but when you check in there’s a sign that says $33.75 a night, and that is indeed what they charge. Even if they are an ESA or regular pet, expect to pay that fee. We paid the pet fee via credit card the night of check in. When we checked out 3 days later, for some unknown reason (sketchy), a staff member had reversed the transaction that same day, so they asked to keep cash from the $200 cash deposit. I told them that the pet fee had gone through and was showing up in my credit card statement but they assured me it had been reversed... (sketchy....)and that I was afraid of being double charged (because they honestly seem like they are the type of place to penny pinch and get any kind of "extra" money any way they can.) I kept checking my bank account days later and finally saw the cost was reversed, but the entire situation was extremely sketchy, left me feeling super uneasy, and would not have happened at a more established, well run hotel.|There’s only one hotel entrance/exit which is annoying because it’s at the front of the building and the parking is all the way at the back of the building.|I would by no means call this place a “boutique” hotel - more like a half step above Motel 8, motel.|We saw no water machines available anywhere - if there were, where exactly are they located? Only ice machines were available for guests. The coffee they have available tastes like sewage water.|Only decent thing about this place is the location. Not too far of a walk away from the Pier, and right across the street from an In n Out.|I would not stay here again and would advise others to also...