Panda Express — Restaurant in Oceanside

Today I had a horrible experience at #pandaexpress in #oceanside #California My daughter is allergic to dairy. We have dined at other Panda Express locations without problem and it is one of her favorites. I wanted to make sure a particular item was still dairy free. It has been a while since we have eaten at a #panda and never at this location. I asked the employee if I could please have an allergy menu or ingredient list. She quickly responded that she has "no idea what either are" I asked if she could ask her manager. She told me that I could look at the calorie menu placed on the wall. Again I asked if I could speak to the manager. She slammed down and a plate of her own food and walked to the back. She returned and told me her manager said she doesn't know anything about allergies and had asked me to leave if I was concerned with what is in the food. A few minutes later the manager rocio came to the font. I explained that it's my daughter who had a dairy allergy. She told me that she has no idea what an allergy menu is and that I should leave. I explained that 1 in 13 children have a food allergy, And that the information should and be available. She again told me to leave the restaurant and she could write down her name if I needed help spelling it to file a complaint. I left. My husband retuned to ask for the owners contact information. Rocio said his name was Andrew but refused to give any contact information. Both employees were laughing loudly when I left with my confused daughter. I have never experienced such mean behavior towards an allergy before today. #pandaexpress...

The five star review is in comparison to other Panda express restaurants: Panda Express is a known quantity, I am assuming you are familiar with tbeir entrees and what they are about. They offer quality fast food with an Asian twist. They are affordable and get the food out fast, so they are usually situated in a strip mall or other high traffic area. As such there is almost never adequate parking and or you need to fight traffic to get there. This one is located atvtge corner of Douglas and SR 76, so getting there is super easy and convenient, and there is tons of parking. If you just want to grab something fast (fast being the operant term here) you can get there, in, and out in a snap. I would rather drive past a panda express that I have to fight traffic to and from and circle the lot for parking. That said, I have eaten here several times and they are fast, friendly and efficient. All that said there was one experience there that endeared this restaurant to me. I stopped in after work one day hoping I could convince my wife to join me for a light supper. I sat down and told the waitress when she asked if I needed any help that I was waiting on a response from my wife and would only be dining if she chose to join me. I was fairly sure she would. They were kind and I was not rushed in any way, they even brought me water. They were kind and courteous even when they were not sure I was planning on...

I came in for their Beijing Beef after a friend brought it home the other day. I haven't been there in years & forgot how to order. The girls worked with me and got me exactly what I wanted. As I was waiting a loud drunk guy started cussing at the same girls, acting belligerent. The girl I assume was the manager handled it well despite being called a F'in B**. My food came quickly and it was delicious. Worth every penny. I would give this place 5 stars but the man that was working there let his co-worker get harassed by this large obnoxious pig of a man. He could have asked him to leave, man to man instead of letting her go through that. This jerk must have been three times the size of the girl he was harassing. She told him to leave or she would call the police. He even stood there for a min by the door like he was going to do something. I minus a star for sexism. I know it's everywhere but I won't accept it. The jerk was being driven by his wife who I assume was going to get an earful and maybe a fistful at home. Mamas, raise your boys to be men, not grown boys who think temper tantrums are the way to get things. Anyway the food is great there especially the Beijing Beef. If you can handle spicy, get it. Great service from my experience other than men not backing up their lady employees...