McDonald's — Restaurant in Ocoee

DEFINITELY NEED MORE EMPLOYEES!! @ THIS LOCATION.

This particular McDonald's is usually very busy, with extremely long lines 24/7. However, today it was not busy at all, NO LINES YES! 😁. I was a little surprised that it wasn't busier considering it was around 8:00 pm. I expected the worst but was pleasantly surprised 😌 to find myself first in line for once. So I figured I would be in and out, really quickly. Unfortunately, that was not the case for me. I placed an order for (2) Mc-doubles, one "PLAIN" and the other Regular with (2) orders of 10-piece nuggets, just 4 items in total. When I pulled up to the window to pay for my meal, I was asked if I could pull over and park and someone would bring my food out to me? I agreed to pull over and park although I didn't see the need to leave the drive-through when there were no other vehicles behind me that would have required me to move or pullover... After waiting for about 8 minutes for someone to bring my order to me, I then had to send the order back due to one of the burgers not being plain as requested. I explained to the Representative/ Employee that my daughter is highly allergic to Ketchup, and onions, which is why I asked for one of the burgers to be plain. I even pointed out that whoever prepared the Mc-doubles put a "PLAIN" Sticker on it indicating that the burger is plain knowing full well that the burger was not plain, why even put a sticker on it? when I asked for the sandwich to be remade. The employee reluctantly took the bag out of my hand and walked away from me without saying a word. I then proceeded to wait ANOTHER 10 minutes for my order to be corrected and brought back to me. what I thought was going to be a quick drive-through pick-up turned into almost a 20-minute wait for 2 burgers and 2 orders of nuggets. Overall, my experience at this McDonald's today was very disappointing just the lack of customer service that I had received from the employee himself was enough to discourage me from returning to this McDonald's location again. I felt that there was a lack of care or attention that went into preparing the burgers, even after disclosing my child's health allergies which could have had a much worsening outcome had I not checked my...

My sister came to this location order a happy meal a 3 dollar bundle small fry and small frappe. After repeating the order twice at the speaker she paid for her order went to the second window to pick up order. When she Recieved the order she check for all items but a small fry was missing she told the presenter that she is missing the small fry they check her receipt and the presenter said it’s not there my sister told the lady that she told the order taker twice. My sister asked can she pay for the fry no problem but they declined and told her she has to go back around to place that order because they were understaffed and don’t take orders at that window. ( my sister told the manager why did she have to go around with six-plus cars and wait to reorder for a mistake the order taker made. The manager pat then said you have to go around and slammed the window my sister was very upset and didn’t leave from the window so after 5 mins or so then the manager pat came back and said if she don’t move she will have someone move her. After about 10-15 mins the police arrived my sister talked with them. They end up giving her the small fry after the police made her go around but they gave it to her for free(which all could have been avoid if they would've just gave her the fry in the first place because my sister was paying for it) My sister asked for all the managers and the order takers name to make a complaint to the 1800 number that’s when the manager pat said she will be trespassing which my sister was okay with because my sister said she will never spend another dime at a place with such low class and customer service. The manger and workers need more training.

They lack Mcdonalds golden standards!

They showed their crew how to treat their customers with attitude and hostility.

The manager hung up the phone twice, why should we deal with attitude when we are spending our money !

I don't know who is making these false reviews this place is no good. Wish I could give no stars. Will be contacting...

I dont live in this area was just passing through and wanted to grab a quick bite to eat...first the little ratchet drive thru and management team is ridiculous...they cant repeat and put the order in correctly...we wanted extra fries we still got apple slices...then one of our other happy meals had xtra ff and the xtra ff was not in the box..when I mentioned that I did not get my ff...They had the odasity to question me !!when they got the order incorrect!! To the point one of the girls pouring ice no gloves...wants to yell FOR WHATT!! About us needing our order corrected the manager then comes into the crowd of old weave wearing no glove having a&& hyenias at the drive thru and states she will rectify my ff...and she does have any gloves and is allowing this high school shenanigans to transpire..at this point I was highly upset...I would not recommend this place to a dog...she ended up giving us the xtra ff in the wrong size...what hsd is needed to work here!!none obviously because professionalism and hospitality are way...