Subway — Restaurant in Odessa

I tried to go through the drive-through at the Odessa, MO Subway. When I pulled around, I had to get out of my car to touch the screen to build my order. There was no way to communicate with anyone in the store, which proved to be a problem because the touch screen wasn’t working properly. The menu wouldn’t even show the sandwich I wanted and I canceled my order three times because I kept trying to move through the menu to find what I wanted and it kept selecting things I didn’t want. After the fourth time of canceling my order, I pressed the button that said press for help. I waited a few minutes and nothing happened. I pressed the help button again and again waited a few minutes. Still nothing happened. Finally, I gave up on the drive through and went inside. I told the woman behind the counter that the drive through touch screen was not working properly and she gave me a look like she didn’t care. There was no apology, no attempts to make it right. That is terrible service and no food service location should be okay with this level of treatment. It was my worst experience at a...

This staff needs to be replaced. I was in line today in subway, and the girl in the front of the line ordering asked the serving lady to add onions onto the sandwich midway through the making of the food. I thought she asked in a polite way, and the serving lady became enraged. She became red with an angry face, she turned to the next person in line and said "Sorry this is taking up all your time" in a very snarky tone, implying that the girl ordering was going slow. I didn't think adding onions on was so outrageous. The hostility she had toward those customers was just crazy, and they seems perfectly polite when ordering. I think someone should be able to ask for some onions as they are still making the food. The sandwich hadn't even been folded yet. It got...

It's mostly empty, but sometimes other patrons are there. The sandwiches are pretty great, especially the Great Garlic, which is by far my favorite. Sometimes, the sandwiches can be soggy, but the taste is so great that I don't really mind the texture. I actually kind of like it. Very messy, sometimes, but that's because of all the toppings I usually put on there. The sandwich artists are great, I even went to school with one of them, and she's a great person. Amazing service, almost always smiling. If you want something that feels fresher than McDonald's or Taco John's, there's always...