Panera Bread — Restaurant in Ohio

My mother and I went to try Panera Bread for the first time today. And these are our thoughts. The staff was courtious and friendly. But the food was an entirely different matter. We ordered the pick 2 combo, and opted for a bowl of French Onion soup with half a sandwich. Let me tell you although hot it was bland, and completely tasteless. Instead of being homemade as a good soup should be, it tasted like it came right straight out of a can. No kidding! The cheese was so very finely shredded you could hardly see it. They offered me more cheese, but I politely declined. The croutons were small. There was no seasoning in the soup whatsoever. We had to even add salt packets to make it more palatable. The half baguette that came with our order was so dry and stale my Mom and I had to dunk it in our soup to soften it up. The only good things that are worth mentioning is fountain drinks, and sweet treats in the bakery case. Mom and I got muffins. She had Pumpkin Spice, and told me it was one of the best she ever had. I chose Blueberry after eating mine, I had to agree. She told me for the price I paid we can get better food at the convience stores or fast food restaurants back home. I high five her for that. Good one Mom ! And you know what? She was right, as always. We will not...

(this is coming from a current Panera employee from an out-of-state location)

This is by far the worst Panera I’ve been in.

The cashier seemed very upset about taking our order, and was generally very rude to my family. The cafe was not busy (on a Monday morning + we were the only people in line).

I asked for my bagel to be left untoasted, and then she proceeded to toast it. She also forgot to give us our pastries at the counter, and seemed unhappy to be servicing anyone.

Our parfait was made-to-order and was left half full with the granola mixed in. They also made our frozen caramel cold brew wrong, leaving out the caramel.

All of the teas/lemonade/iced coffees were nearly empty, and clearly not made with the correct concentrate-to-water ratios. Some of the bubblers didn’t have the proper parts inside either, so the teas were not getting circulated in the machine.

The bathroom walls were also very dirty, and within the hour and a half we spent in the dining room, I only saw one employee run through to wipe tables.

I doubt this location could...

For a place who advertises freshness and quality food you would think their salads would be fresh. I was very disappointed with my visit yesterday. I ordered a Cesar salad we got it fast but all the lettuce was brown and rotten. My hubby went up to ask for it to be changed out and they said that was all they had and every salad had the rotten mix in it. Management was rude and didn’t even say sorry or seem to care they where selling expired lettuce for 12 dollars. Not to mention the cashier sold me a piece of bread I did not ask for for a dollar. It’s only a dollar whatever but I do not eat bread so I got charged for a rotten salad and a piece of bread I threw away. Definitely won’t be back and check your reciepts they charge you for stuff without asking if...