Subway — Restaurant in Okeechobee

I ordered my meal like I do every Sunday with my app I received a phone call from the store stating that their toaster oven was not working. I requested that they cancel my order and return my. Instead they pushed the order through as if I received it. I had to wait several days to speak to the manager who could not figure out how to refund my money. Actually stated that she would call me back but she never did. I contacted the store several more times she was never available. I then left a message to talk to the district manager which never called me. Then I had to place a fraudulent charge on my credit card against the store in order to get my refund. I did contact Subway corporate. After three emails to customer service I did get an email back from the DM he requested my information so he could me. Have not heard from him since. I understand most of these are franchises but these people need to be trained how to serve customers correctly and that district manager definitely...

6 Subways in Okeechobee, and this one and the one in Walmart are owned by the same franchise, and you can tell. They have all the different types of bread, and they have all the add ons 98 % of the time. Staff is great with the exception of 2 at this store that had no idea I had come in the side entrance. 2 of them stood out in the parking lot, speaking to 1 inside the truck. I stood in there for 12 minutes, waiting to see how long it was before they noticed me. They looked my way a few times, but I don't think they could see in. Fortunately for them, I'm not a thief, or I would've had the money in the register. Finally, another couple came in, standing there for about 4 minutes, then left. They heard their vehicle start up and quickly came inside. The look on their face was priceless. They went around the back, and one came to the counter and apologized, stating they were at shift change. I...

Had coupon for three foot longs for 17.99. Lady making subs looked at coupon when I got there. Then when I went to pay said one of the sandwiches didn't go with the coupon I ended up paying 25.00(approx) for the three sandwiches! Then one of the main ingredients was not available. I should have gotten the three for the 17.99 . Or been told ahead of time since she looked at the coupon. It was not a new employee. We go there a lot. Close to home . Or at least taken a couple dollars off for the ingredients not available which made the one sandwich more money$. Only good thing today was I caught them with fresh bread which is usually the...