Jimmy John's — Restaurant in Olathe

Jimmy Johns Olathe K-7 store Told us to go over to Firestone and pick up our sandwiches their. On Thursday May 9th placed an order with Scott Owen for a Sandwich platter to be picked up on Saturday May 11th at Jimmy Johns K7 olathe store. Drove to Jimmy Johns to pick up sandwich platter to pick up sandwiches that where ordered 2 days ago with a man named Scott Owen. When asked where is our order we placed a few days ago no one knew anything about the order or where this Scott guy was. No one knew where he was or how to get ahold of him. All the employees had a blank look on their faces just looking at each other. After a little while someone told us that if we wanted our sandwich platter we had to drive over to Firestone to get our pick up order from Jimmy Johns. So now Jimmy johns makes us drive over to Firestone to pick up our Jimmy John's pick order . Drove over to Firestone talk with store manager and no sandwiches. Where are they no one knows????? Told store manager to give us a call if a sandwich platter happens to show up. Go back over to Jimmy Johns still no sandwiches. We get a call from the Firestone store manager and told us that our sandwich platter showed and we ask him to have them send it back. Thank you Firestone for saving the day great customer service at Firestone helping jimmy johns out. I was worried that they might have asked us to go back over to Firestone to pick up our Jimmy Johns pick up order at Firestone again. Worst customer service I have ever had. After 3 trips of driving back and forth from Firestone to Jimmy johns we got our order we...

We have ordered from this location a number of times. We live in a newer town home complex and initially had lots of trouble getting deliveries in a reasonable time. We summed this up to google maps inaccurately listing our address. We have since then reported this to Google, and they have changed their maps to accurately reflect our location. Even since then, we have had multiple times where our delivery order was incorrect. We have had times where it took over an hour to deliver. Today was the last straw. Today, we received a call about an hour after we put in our order. The driver could not find our house because it was in a new complex, and they offered to refund our order. The person communicating with us was rude and sighing audibly, as if we should not be ordering delivery while in a newer house. We informed them that they have delivered to our house multiple times AND google maps gives the correct location, also, we have been ordering from this Jimmy John's to this location for about a year and a half. The caller once again sighed heavily and said that she guesses she could send out a different driver. It has now been another forty-five minutes and our order has not arrived. Staff is always lovely when we go in person, but we really have issues with their "freaky...

I ordered for curbside pickup for a sandwich called turkey Tom no lettuce with extra turkey extra Mayo add provolone cheese. So I went there for the first time and the lady that brought it out basically threw the sandwich at me and walked away saying nothing after I said thank you. I get back and open the sandwich to realize there is no provolone cheese and maybe 3 slices of turkey so I call back and tell them what’s going on they say ok come back to get another one. I go back and the dude that brought out the 2nd sandwich with a nasty demeanor says you have to swap me with the old sandwich first so I did that and said nothing. I get back to open this one and they literally put the same amount of turkey as the first time and a half a piece of cheese basically the same time as the first. What a disgusting and nasty overall experience from the employees towards me on top of the awful quality issues with...