Wendy's — Restaurant in Old Bridge

Worst experience at a Wendy's in my life. I ordered doordash and the sandwiches were completely wrong so I drove to the store to have them fixed, wait in line, tell them why I'm there and they offer to remake the sandwiches so I give them the messed up ones and pull up to wait. The kid came out and told me to go back through the line because the "manager was mad. " So I did, I waited. I get to the window and the manager takes the time to tell me that my sandwiches had so many things added (one had a few different toppings but it's MADE TO ORDER!!) Then he tells me he's been making sandwiches for years and never messes up. I told him that's lovely sunshine but today was not your day and asked him yet again to just make my sandwiches like it says on the receipt. He snatches the receipt out of my hands and then tells me the sandwiches look very easy and proceeds to argue with me about it. I'm doing my best to stay calm, but this is beyond frustrating when all I wanted a my sandwiches corrected. I told him about five times to open the sandwiches and look and he would see they were wrong. I asked him why he was arguing this with me. He FINALLY offered to remake them after pushing me into absolute anger by arguing with me. The least professional manager I have ever had the displeasure of dealing with. Name Yawo (according to the employees that he yells at and who appear visibly afraid of him.)

I refuse to return to this store unless that man is dealt with. It...

I recently had the pleasure of visiting Wendy’s and was truly impressed by the exceptional service provided by one of the workers, Rimo. From the moment I stepped up to the counter, Rimo's welcoming smile and enthusiastic attitude made a noticeable difference in my dining experience. He was incredibly attentive, making sure to get every detail of my order right and even offering insightful suggestions that led me to try a new menu item I ended up loving.

Rimo’s efficiency and professionalism were evident as he managed to handle a bustling line with ease, ensuring that every customer received their order promptly without any errors. His dedication to excellent customer service is commendable and sets a high standard for others to follow. It’s clear that Rimo takes pride in his work, and it significantly enhances the overall atmosphere of the restaurant.

In an industry where good service can often be overlooked, Rimo stands out as a shining example of what exceptional service looks like. His friendly demeanor, coupled with his proactive approach to customer satisfaction, truly made my visit to Wendy’s a memorable one. I highly recommend visiting this Wendy’s location and experiencing Rimo’s outstanding service firsthand. He is undoubtedly an asset to the team and deserves recognition for his hard work...

Update: January 23 2025 it genuinely hasn't gotten any better. Baked goods as hard as a rock 0 effort put into the food from cold frys to having them try to microwave baked goods back to life. If anything it's some how gotten worse and I genuinely wouldn't recommend this location at all.

I've never had an experience here where something wasn't wrong. From things being forgotten entirely to food being ice cold when handed to me. Every experience has always been something and I regret giving this location as many chances as I have. The last straw was being told how mobile orders sit under a heat lamp till picked up as if that justifies receiving cold food when the order was made in the parking lot due to previous experiences of them handing me cold food. I came drastically before they closed and placed the order in the parking lot and still had cold food and missing items. This is by far one of the worst locations I've...