Burger King — Restaurant in Old Saybrook

I go to this location often as it is close to my work. They are very quick with drive thru service and as far as quality goes for fast food and Burger King, they do a good job. Always quick, tasty, hot and exactly what I order even when I add or subtract ingredients. However, the only issue I've had with them and was very irritating especially when their motto "have it your way"...It may be a strange request but it is my preference, I enjoy water as my favorite beverage and only in a cup with ice. Simple faucet water in a cup with ice. I could care less if the only faucet is in the bathroom sink, give it to me. No I do not want a slightly chilled bottle of water, I want the faucet water with ice. I understand that most places will tell you "no" because they feel as if they are losing money and force people to spend money on a bottle of water or another drink. I completely understand this, howeveri I am willing to pay. Heck, I'll even pay the cost of the bottle of water and rather have the cup with ice. I've made this very clear. So whenever I crave ice water when I'm at BK, I order a cup of ice water and let them know I don't caremill pay for it. Usually they laugh and tell me it ok they don't charge for water BUT this last time I asked and made it clear I would be happy to pay for it. I was rudely told that they do not have water but I could buy a bottle of water. Told them I didn't want the bottle but just a cup from the faucet with ice. They proceeded to tell me they don't have that kind of water as if they don't have a sink. Obvious this is a lie. Regardless, even explaining that I was not just trying to get a free beverage with my meal, I just like not bottled water with ice and I was willing to pay whatever I was charged, even if they charged me for a large soda or a bottled water, but refused to turn on the sink, put water into a cup with ice. This is not "having...

Horrible Burger King!!! The lady taking our order in the drive thru acted like she didn't have time to take our order that we were an inconvenience to her. It wasn't even very busy.

We ordered an orginal chicken sandwich meal and the chicken seemed like it was reheated from the day before. It was soaked in oil and cold.

We also ordered a Cherry frozen drink. We asked which frozen drinks were working before we ordered. When we got to the window, they handed us our drinks and tried to slide us a frozen Coke like we wouldn't notice. We we said we ordered Cherry, the lady at the window said "I know, but it doesn't work". So, instead of asking us what other drink we would like, they just tried to force a drink on us that our daughter didn't even want. And was rude about it like it was our fault.

What's wrong with the employees here? If they don't like their jobs, they should quit. They shouldn't take it out on...

My experience here was frustrating and just bad . Haven’t been to Burger King in a while so We thought it might be a good idea 🤦🏽‍♀️ Nope, as soon as my BF and I got to the counter there was confusion I couldn’t communicate with the cashier because of his lack of English. I asked if there was mayo on the Ch’King ? He couldn’t answer that & I still don’t know what kind of sauce is on the sandwich 😂 but any ways after a frustrating 6-8 mins we Ordered and I ended up getting the wrong meal 🤬 so at this point I’m so annoyed I walked away with the attitude and the food but my sweet baby Angel of a BF returned the food for me and got what I wanted in the first place . My sandwich was ok but his was awful I had the plain Ch’King and he had the spicy . He couldn’t even chew through his 🤷🏽‍♀️ But yea 30$ later and I would never go here again EVER and I do not recommend . I wish I took photos of...