Domino's Pizza — Restaurant in Oldsmar

I placed a carryout order, and when I arrived to pick it up, the store was already closed. I wasn’t aware that carryout ends at 10 PM, especially since the app shows the store is open until midnight. There’s no clear indication on the app that carryout service ends earlier than delivery, and had I known, I definitely wouldn’t have placed the order.

When I got there, I noticed someone inside, but I didn’t knock or try to get their attention. Eventually, one of the employees saw me. Instead of simply explaining the situation, he immediately scolded me and said, “We lock the doors at 10.” I stayed calm and professional and told him I apologize I had no idea, but he continued speaking with a rude, condescending tone and repeated that they only do carryout until 10.

I apologized and explained that I wasn’t aware, as the app showed the store was open until midnight. The employee—a tall, bald man—was unnecessarily rude. I never raised my voice or acted out of line, but I was treated with clear disrespect. As a paying customer, that kind of behavior is disappointing, especially when the confusion could’ve been avoided with clearer...

I ordered online an hour ago and the tracker said that my order wasn’t out for delivery yet. So I called the store to see if the tracker was accurate and the guy who answered said they only had three drivers and their orders are an hour and a half behind. Which is fine, but I had no idea prior to my call so I asked if I could cancel my order and he said “sure.” and hung up on me. I’m completely baffled with the disregard for any respect or consideration. Not even on a customer service level, but just a genuine human respect. I’ve been ordering from strictly dominos for years and now my NEIGHBORHOOD store has lost my business. I’ve recommended and turned a lot of people who used to order else where onto dominos so I’m extremely disappointed. Now I have no idea if my order was canceled because he didn’t ask for my number or name, and I have no idea if I’m being refunded. I’m extremely...

Ordered online at 5:50 p.m. and received notice that the pizza would be ready at 6:15 p.m. Got to the store on time and followed the instructions for curbside delivery. After waiting a few minutes an employee came out to tell me that they messed my pizza up and had to start all over but that it would only take 5 minutes. I was hopeful but of course that did not happen and I waited another 15. When the pizza was finally ready I had to go inside and get it and noticed that it was just sitting on the counter. That upset me and I asked the manager, Jeremy, if he could do anything to better my experience since I had now waited over a half hour and had to go through the additional frustration of realizing that my food was ready, but no one took the initiative to bring it out. The manager barely stopped when he was doing to glance over at me and explain why he was unable to offer...