Dairy Queen Grill & Chill — Restaurant in Olympia

I am writing this to share on all public sites, to inform the community of a situation that happened with my family last night. My Mr. and I decided to stop in at the Dairy Queen (611 Lilly Rd SE, Olympia, WA 98501) on our way home, to pick up a treat to share with our 6 year old daughter. Instead of a milkshake, as originally planned, we bought a mini blizzard ice cream cake from the freezer section. After arriving back home, we settled in for the evening and I cut him, my daughter and I a piece to eat. All sitting together, eating our slice.. He all of a sudden was disturbed. It caught my attention, so I asked what was wrong? That is when he said, “I just spit out a nail!”

I was in shock and disbelief that it truly was a nail and asked, “Are you sure? It was in your cake??” He said, “Yes, I just took a bite and bit into it.” I couldn’t even wrap my head around it and immediately became very concerned, because our daughter was sitting right next to us, eating a slice from the same cake. Now, I was no longer in shock, but becoming very agitated of the thought that, that could have been my 6 year old that found the nail... That this nail could have punctured the skin inside of her mouth or if she would have swallowed it!!! Mommy is NOT happy with those thoughts and rushed to grab the receipt to call the DQ manager.

I called the DQ we had purchased this from and asked to speak with a manager. The man on the other end said he was the manager. I asked him what his name was, he said “Brad”. I explained to Brad (as calmly as possible) the situation and what had happened... His first response was to apologize and offer free food. I told him that I wasn’t interested in free food, that I was extremely concerned for the safety of my child and the potential of what could have happened. That something needs to be done and someone needs to be aware of this problem. I asked, “How could a nail like this have ended up in an ice cream cake?!” He said that he had no idea and that there shouldn’t be any kind of nails in that area of where the cakes are made.

After the back and forth with him, he said he would be talking to the Assist Store Manager and having her call me tomorrow, to discuss it further. I continued with, I would bring her the nail to show as well, but make sure she calls me. Well, to no surprise... I did not receive a follow up call. I haven’t heard anything from anyone. So, now I am very displeased and letting everyone know. This is extremely unacceptable and something needs to be done. I am upset and very concerned over the safety risks and possible contamination factor of this restaurant, the area in which these cakes are being made and the person/persons involved.

Please read this and share to anyone and everyone you know. I want as many people as possible to understand this is unacceptable for my family/friends and I don’t want anyone to end up with such a terrifying experience. I feel violated for my families safety and disregarded from this restaurants employees.

I would rate an absolute...

This place is really good. What I wish just once is that when they hand you the blizzard at the window that it would just fall over not to make fun of the employee or even to get a free one but because I’ve always wanted to see that happen since I was a little girl. This Dairy Queen does not have or sell the chicken fried steak baskets like they do back home in Texas they also do not sell the bbq sandwiches like back home which also sucks. The ice creams and blizzards taste the same which is delicious. The fries are pretty tasteless unless you buy some gravy to dip them in and they can and will sell you a side of gravy and you’ll love it. Everyone that works here is super nice and the drive thru seems like it’s always busy but they are really good about getting the orders out...

I drove up to the drive thru speaker at 8:58pm. They close at 9pm. I sat and waited a couple of minutes before a female voice came on the speaker and said they had been closed for 4 minutes. I told her I had been there since 8:58pm and she told me their clocks are different than the time on people's phones. I told her that it was just now 9:01pm and she said according to their clocks it was 9:05pm and she refused to take my order. Since when is it OK for a restaurant to set their clocks four minutes fast and refuse to serve customers during business hours? She was also very rude and smart about it. The time on people's phones is the real time, and whoever set the clocks ahead knows that!!! Horrible business practice and horrible customer service. All I wanted...