Jimmy John's — Restaurant in Olympia

Yesterday I walked into this establishment and found a bewildering sight. Roughly 10 people were standing around, arms crossed, looking annoyed. I ordered a sandwich anyway. What happened in the following half hour was truly amazing.

It was clear that the staff were overwhelmed, and it became obvious to me that they were handling a massive $200 order and several deliveries simultaneously. The phone also was constantly ringing with to-go orders.

As a result, customer orders in house were a bit delayed, and obviously people who needed to leave got a timely refund from the staff. Big deal, they can get food elsewhere.

What I found truly shameful was the behavior of some people waiting for their sandwiches. The staff were subject to verbal and mental abuse from some customers that obviously was not helpful. One customer made a rude gesture at one of the female employees, which made the employee justifiably upset.

Despite all of this, the sandwich making crew doggedly pushed forward, and by the time I left they appeared to be in better shape. It is clear that they were dealing with a rough situation in the best way possible, and maintained professionalism in stark contrast to the adult babies that were grumpy about waiting an extra ten minutes for a salami and mayonnaise sandwich.

I wonder if Jimmy Johns could have prevented this. Is there some way to better schedule large orders to prevent the staff from such a huge influx of demand? Maybe require the large orders to be scheduled in advance by at...

I walked in and ordered an unwich. By the time I unwarped it at my office 10 min later it was a regular sandwich. I called and shared the issue and the gentleman who answered quickly offered to make it correctly and deliver it for me (as I didn't have enough time on my lunch break to go back). He asked for my phone number in the event he needed to each out. TWO HOURS LATER still no replacement so I call the store and I get placed on a quick hold and someone stumbles through what is supposed to be my remade unwich order and it isn't even right. The directions to my office aren't even close. I told them to just forget it at this point as my lunch has been long over and the sandwich I got in error was soggy so couldnt even eat that. Not sure why they never called....

I ordered delivery from this location on 901 union ave in Olympia.The order came very quick and the delivery driver was really nice,but they didnt get one of our subs correct.I called and asked them to correct the order.the woman i spoke to gave an unecesarry additude.they said i would need to return the sub that was incorrect an when they arrived i did just that.Only they sent a completely diffrent sub than the original order after getting that wrong.i did not call back to correct the order because i feel i would have gotten even worse customer service than i have already experienced.i ordered between 8pm and 8:30pm.the woman was very rude and the second delivery driver didnt say anything at all,also seemed to have...