Starbucks — Restaurant in Olympia

Went in today and only one employee it looked like was more so on her phone than working, asked for a water, she than told me she would have to charge me, I told her that’s fine and I asked how much. She responded with “uhm I’m not sure” like what? Can I have an ice cup then ?? She then said yes but she would have to charge me, I asked how much for that, “ummm unfortunately I still don’t know, it just says cup on my system” like how am I being charged with something you aren’t sure of?? Ridiculous!!! Update: to the owner, if you’re sorry to hear about this do something about it! I already contacted customer service about my experience. Do you let your employees work while on there phone? As well as not knowing what they are charging...

Although this is my favorite Starbucks I've never gone an evening so I went and it's 7:1 0 and the lights are on the lights also on in the drive-thru and nobody said anything like sorry we're closed or turned off any of the sign so I sat there for a few minutes thinking if they are closed someone will say something if not could it be a few employees and they're a little busy when I was a store supervisor for Starbucks we would turn off all of the signage for the drive-thru cuz that's the best way to let people know that you are indeed closed for the evening I wasn't the only person I realized to be confused by this as others...

Ordered a Vente cold brew without ice with cream and sugar-free vanilla. The girl with pink hair gave me half-and-half and put ice in the cup. I told her I didn’t want ice so she strained it out and gave me a cup with only 2/3 coffee. Then I noticed she gave me half-and-half instead of cream. I can’t have sugar so I had to dump the...