Chipotle Mexican Grill — Restaurant in Omaha

Nestled conveniently near the bustling Westroads Mall at 100th and Dodge, this Chipotle Mexican Grill has consistently proven to be a standout in the Omaha dining scene. From the moment you walk in, the atmosphere is noticeably clean and well-organized, a testament to a management team that clearly takes pride in their establishment. What truly sets this location apart, however, is the exceptional crew.

During multiple visits, whether for a quick lunch or a family dinner, the staff has always been remarkably efficient and genuinely friendly. The line moves with a swift, practiced rhythm, even during the peak dinner rush. The employees at the serving line are engaging, patiently answering questions, and never skimping on portions—my bowl is always meticulously crafted and generously filled. They expertly navigate custom requests, ensuring your meal is prepared exactly to your liking. A particular shout-out is deserved for their grill person; the chicken and steak are always perfectly seasoned and cooked, never dried out or sitting too long under the heat lamps.

The restaurant itself is maintained impeccably. The dining area and restrooms are consistently clean, and the classic Chipotle aesthetic feels fresh and inviting here. The availability of online ordering is a major plus for those in a hurry, and my orders have always been ready precisely on time and accurate. In a area with no shortage of dining options, this Chipotle location delivers a reliably excellent experience. It’s the perfect spot for a fresh, satisfying, and customizable meal that you can feel good about, backed by a team that provides genuinely great service. It’s no wonder this place always has a steady stream of...

Ordered online for the chipotle pick up lane. I entered the lane at 6:08 on 12/13/2021 for a 6:10 order pickup there were 6-8 cars ahead of me. The line did not move for over 30 minutes at which point only one car exited. (This is a chute type drive thru so you cannot leave without the cars ahead of you leaving.) I left my car and requested that the manager have cars pull through to the large parking lot to wait so that people in line that did not want to wait could leave. The manager said that was impossible (not sure why it still makes no sense to me). I went back to my car to wait another hour. When I finally go to the window (at 7:35 a full hour an a half after I arrived) I canceled my order it wasn't ready and I was honestly too upset to eat. I left my contact information at the restaurant and have not gotten a call back or my $28 back.

The number listed on google does not seem to actually be a number for this restaurant. I tried reporting the experience to chipotle.com (report an experience) but it crashed all 3 times I tried while I was in the drive thru. I was finally able to report the issue using the website on a desktop and am waiting for a response. I will NEVER use the chipotle lane again and I can't imagine going to chipotle again anytime soon. I understand that the website allowed way too many orders to go to the store and that is not the staffs fault. However, allowing people to be trapped in the drive thru lane for 1.5 hours is crazy and unprofessional. They 100% should have closed the window and had people pull into the parking lot so that you could leave...

Subject: Concern Regarding Food Safety Practices

Dear Chipotle Management,

I hope this message finds you well. I'm writing to share some feedback about my recent experience at your [specific location, if applicable] restaurant.

Firstly, I want to commend Chipotle for consistently providing delicious and healthy food options. Your menu truly stands out in terms of quality and taste.

However, during my last visit, I noticed a concerning situation. While waiting in line, I observed two employees engaged in a conversation while preparing meats. They were speaking directly over the food without wearing masks. In an open-concept restaurant like Chipotle, it is crucial to maintain strict hygiene practices to prevent the spread of germs.

Regrettably, I felt uncomfortable with the situation and decided to leave without making a purchase. I believe that enforcing the use of masks, especially in food preparation areas, would greatly enhance the dining experience and ensure customer safety.

I appreciate your attention to this matter and hope to see improved safety measures in place on my next visit.

Thank you for your time and...