Crumbl — Restaurant in Omaha

Worst location I’ve been to. Don’t expect to be greeted let alone acknowledged coming into the store. There’s about 15 people in the place and not one of them look or say a word to you. I stood there for a solid 2 minutes waiting to tell someone that I had an order to be picked up. Then a kid came up to the register and just stared at me (not a single word came out of his mouth) until I told him that I just needed to pick up my order which, I happened to be about 12 to 13 min late picking up due to traffic and yet I had to wait another 5 minutes for them to be assembled and put into the box. The store was not even close to busy. Second, I witnessed a lady in the same situation as me, standing there waiting to be acknowledged and had no idea her cookies were just sitting on the counter waiting for her to take them for who knows how long. Another lady in line had to inform her that the cookies on the counter were hers. She thanked the lady and said, “thank you, I would have been standing here all night”. I’m sure we’re not the only ones experiencing these issues being that it was 2 of us right in a row. Cookies were still good…. The only reason I came to this location was because I wanted the mystery cookie this store was offering. I thought it was super odd that the 168th location always has a line out the door and this location only had 3 people waiting in line especially on a Monday but now it makes sense. I’d definitely recommend taking the extra 15 minute drive and the 10 minute wait in line to the 168th location for way better service and...

Crumbl Cookie is lagging behind competitors to adopt a 100% cage-free policy in regards to the layer hens (chickens) in their egg supply chain. Companies such as Otis Spunkmeyer Cookies, Insomnia Cookies, Levain Bakery, Krispy Kreme, Peet's Coffee, Barnes & Noble Café, and The Cheesecake Factory have publicly pledged to transition to 100% cage-free eggs and have either already met this commitment or are publicly sharing their progress! Cage-free is the new industry standard. I mean think about it, how long could you leave a dog in a tight personal transport kennel before you consider it animal abuse? Egg laying hens are forced to live in battery cages their entire shortened life span of one and a half years in these overcrowded cages, deprived of their natural behaviors, leading to stress, health issues, and severe suffering, even though chickens can have the lifespan of 8 to 12 years in ideal environments. The amount of personal space each chicken is allowed is less than the size of an iPad! I will not simply stand by in the presence of this animal abuse therefore I highly encourage Crumbl to adopt a 100% cage-free policy commitment! Until then, I will not give them...

This is in response to my original review where you replied and said to use the contact us so you could handle the situation directly with me.

Here’s the deal. I called the store directly on the next business day and talked to your manager. I explained the situation and here is her response: We don’t make extra dough on Saturday since we are not open Sunday. We don’t fill your order until you pick it up so we can run out of certain items. If you come during a weekday we usually don’t have this issue.

As I explained to her, I ordered online. You took my money online but you didn’t fill my order. My options were to take whatever you had left or take a refund. I was on my way to a birthday party and I was supposed to bring the cookies. When I explained this to your manager she said she would give me a single cookie to take care of the up charge items but I chose to take the product so you fulfilled my order!

You have my information so my suggestion is you contact me and show some...