Dairy Queen Grill & Chill — Restaurant in Omaha

I came to this Dairy Queen with two other people for the 85 cent blizzard promotion since we thought it was a good idea. Wrong.

After we waited in the very slow line for 15 minutes, we get up to the ordering station. The very rude girl who was taking orders begins the conversation saying, “It’s been so busy tonight. We are very understaffed right now so that is why we are very slow, and we don’t close for like another fricken hour or so, so we can’t get things done since we don’t have enough people.”

We order 3 small blizzards and pull up to the window. We wait at the window for three minutes before they even open the window, but we can see right through. The girl who took our orders (the one with piercings in her nose) is leaning against the counter talking to two other employees looking frustrated and annoyed. The man at the window, opens it up. We have our app ready to scan. He then says to us, “Oh great, they have those stupid fricken codes.” The very rude girl taking orders then says, “due to our short staff, we will not be accepting the fricken codes for the 58 cent blizzards” then slams the window in our face. My sister not knowing what to do (when we should have just driven off) takes out her card and waits for them to open up the window. We can still see right into it, and they’re just talking and laughing having a good time treating customers like garbage, cussing them out, and being disrespectful. The guy then says that he will accept one code and the rude girl says, “why are you even going to do that?? We are understaffed! We shouldn’t even be doing that stupid promo” After taking our “fricken” code, he says that next time we need to order 3 separate orders.

In all, I have NEVER in my life experienced such disrespectful, inappropriate, and childish behavior from any employee at a restaurant or fast food place. I’ve never been told the word “fricken” to my face as many times as I did tonight. These workers clearly do not comprehend the meaning of...

My family frequent this location often, and my husband and I along with them when in town. I ordered a banana split blizzard 5/14/24. When I tasted it something didn’t taste right, I thought it was because of the chocolate syrup that they put in it that I requested no syrup. I requested that my banana split blizzard be remade because I kept getting big chunks of strawberry leaves and stems, and there was fudge added when I requested no fudge. The manager at the time questioned why I needed it remade and I began to tell her and she cut me off telling me there was nothing they could do about the leaves and stems in the strawberries that’s just how it is. So then I finished my sentence and let her know that I also asked for no fudge and she slammed the cup in the garbage and told Bradley to remake it. What a disgusting attitude! This is your leadership?! What a shame. Then I get home and start eating my blizzard and discover why the first one tasted funny when I got a big bite of a strawberry chunk that was bad…tasted like it was rotten and fermented! Don’t worry I will be sticking it in the freezer and returning it to the store, so see...

I went through the drive through and ordered 2 slushies and a small pup cup. When I got to the window, the man handed me a carrier with 2 slushies and a blizzard. I was a little confused but still handed my card to pay. After I paid, I asked the man (his name is Brett) what the blizzard was for. He stated that it was the small puppy chow blizzard that I ordered. I stated I didn’t order it and he looked at me almost disgusted and goes “well I don’t know we can’t take it back through the window soo??” And I go “well did I pay for it?!” He stated “yes?? You ordered it so you paid for it?” I then replied “No I didn’t… I ordered a pup cup..” He looked over to a boy standing at the computer behind him and goes “I guess she didn’t order that blizzard?? You need to refund it”. Still holding my card. After sensing a lot of tension and attitude coming from to two men I asked for my card back. The boy who was asked to do a refund stated the the other man “well that’s her fault, the speaker kept cutting out. I’m not doing a refund”. Frustrated, I told them it was fine and drive off. To me, this was handled very inappropriately and...