Firehouse Subs Orchard Plaza — Restaurant in Omaha

Unfortunate Experience at Firehouse Subs Orchard Plaza in Omaha

January 25, 2024

We have been regular customers at the Firehouse Subs in Omaha for several years, but our visit today was deeply disappointing and concerning. Our family stopped by for lunch and, to our surprise, an incident occurred that has left us uncomfortable about returning.

Firstly, we noticed an employee, who later turned out to be the same person serving us, engaging in suspicious behavior in his car. This was concerning, but we didn't expect it to affect our visit.

However, the situation escalated unexpectedly. After we had settled at our table with our food and the chips we purchased, this employee approached us, accusing us of stealing the potato chips. We were taken aback by this baseless accusation. What made it worse was his refusal to believe us even after we showed our receipt as proof of purchase. Being called liars in front of other customers was embarrassing and unacceptable.

This experience was not only uncomfortable but also quite bizarre, especially considering our previously positive experiences at this location. We value honest and respectful service, and this incident unfortunately did not meet those standards. We hope that this feedback is taken seriously, as we believe everyone deserves to have a pleasant dining experience without such accusations or...

I constantly rave about how amazing Firehouse Subs is. Yesterday I decided to choose Firehouse Subs for Lunch. I will never be back to this location. The service was below par and unprofessional. I just received a new card in the mail and accidentally handed them my old one by mistake. When the payment did not go though.The young cashier sitting in a chair screamed: “ Your payment was declined!” So not only did everyone in the establishment hear her, when paying with my correct card I was stared down like a criminal and not handed my cup for a drink until payment was approved. Accidents happen, I would’ve ignored the behavior but then my sandwich was terrible. It was swimming in italian dressing by the time I got home it was soggy. I asked for no pickle spear but still got one. The Mac and Cheese was terrible. I was scared they might have tampered with my food so I did not eat any of it and will now have to drive out of my way if I ever decide I want to give Firehouse Subs another chance at a...

Like many people in Omaha we dine out a lot. We enjoy sandwiches and have eaten at most of the sandwich and submarine shops locally. Today was our first visit to Firehouse Subs at 132nd street and West Center road. It won't be our last. It was excellent. The crew was friendly and courteous. They seemed to really enjoy working there and seemed proud of the product they served. They helped us with our order. The subs dripped with juiciness. The bread was toasty and warm. The meat and cheese were warmed. It was stellar!!! Lots of different hot sauces and barbecue sauce to experience. We'll be back, again and again. It gets our vote for best sub sandwich in Omaha. Very happy to have them in the...