Golden Palace — Restaurant in Omaha

It's sad I have to reduce my good review down to a bad review. Just popped in yesterday for lunch with my wife. I got combo fried rice with no shrimp extra chicken. My wife got fried tofu. I also ordered crab rangoon and one beef egg roll and one regular vegetable egg roll.

My problem started with the food. The egg drop soup was old and thick. Barely edible. The beef egg roll I got I kept pulling out unknown objects from it. Couldn't tell if it was fibers from a scrub brush that came off inside or if it was something else plastic.

Also pulled several black shiny pieces of what I can only imagine are char from a pan out from my egg roll also unidentifiable.

Could not eat my egg roll nor my egg drop soup. Had to throw away half of the fried rice I didn't eat because there was so many chicken pieces with gross skin and feathers on it inside the food.

Though it did taste good. The beef also used was old and very dry and uneatable I didn't really eat any of the beef present.

My issue got really bad when I got my innocent fortune cookie at the end. I scarfed mine down and whimsically read my fortune.my wife opened hers and broke her cookie apart and read her Fortune. I reached across the table to grab a bite of her cookie. Then I saw it. There was blue and white n Black mold inside the fortune cookie they had given me.

Unfortunately I ate some of that mold. They apologize for giving me an old fortune cookie they got out of the bottom of the bin.

I left no tip on the receipt. I even wrote bad cookie with an arrow pointing to the zero tip I left.

Couldn't help but notice when I got into my car to leave the Chinese looking waitress had come out the front door angrily holding my receipt in her hand looking bewildered.

For two lunches that totaled $42? You're going to come outside and degrade yourself in front of God and everybody because I said no to giving you a tip when you fed me mold?!

Get real. I'd like to know what you guys have to say for...

Have loved this eatery for 20 years and the owners sold it this past year and as always in most cases they changed a good thing. I have ate my last meal there this past weekend. Gave it a second and third chance. Food is no where near what it use to be, menu has changed, staff is slower but sufficient but overall the food on a scale of 1-10 is a 3 or 4. If you want the best there is too offer in the Omaha area go to Bejing Tokyo in Bellevue. Was my fist go to place and golden palace was number two. New owners of golden palace will regret changing what was once a go to place for most that live in West Omaha. I can't see anyone who has been going there as long as I have continuing to eat sub par food for the price. Oh yea and the prices have went up also. Sad to see one of my favorite go South with new ownership. Any one who thinks this is the best chinese food in Omaha has never eaten quality asian food. I should know I lived in the far east most of my young life. Food is so bad at times that I have to question the reviews on this page that indicate it is really good food. Want the best? Bejing Tokyo Bellevue, NE. Sushi bar also. No connection to resteraunt at all on my part. Just and honest opinion knowing what Golden Palace use to be. If you read the reviews from a year ago you will see what it use to be like but since Jan of 2019 the reviews in many cases have...

I ordered delivery tonight via GrubHub (I had no problems with GrubHub). I was charged the full amount and only received half of my order. I called the restaurant and inquired as to the remaining parts of my order. The woman that answered immediately was rude - stating I had not ordered what I said I did. I informed her that I was charged for my full order and read off my complete order to her. She interrupted me several times and had my incorrect contact information - she repeatedly called me Michelle (obviously not my name). She informed me that they would not provide me with the remainder of my order as they had only charged me for half the order (which was incorrect per my bank account). I requested to speak with someone in charge and she abruptly hung up on me. Completely unacceptable customer service. The food itself was horrible- chicken was dry, minimal sauce on the garlic chicken. I will never order or eat food from this place again. You would think in these times with restaurants going out of business daily, this place would recognize the need for decent food and good customer service. Tell your friends -...