Jersey Mike's Subs — Restaurant in Omaha

On 08/13, we placed an order for a delivery of two clubs. Both sandwiches were ordered without lettuce, oil, vinegar and oregano. My sandwich was supposed to include tomato, onion, and pickles. Both sandwiches were just made regular. GF called back (08/13) @ 6:12pm. Talked with Glenn tonight and he explained "the rules" that pertain to this situation. He explained that an orderer must call back within one day of their mistake. We did do exactly that, but somehow Glenn has a difficult time processing this. Now, they conveniently have no memory or record of that call. ...and, they can't seem to figure out a way to determine who was managing that night. Betting it was Glenn. I won't make the mistake of giving JM's any more money. Also, it's not hard to make out the friends of employees reviews: "Great atmosphere," "astonishing customer service,"...

I visited at four o’clock, got three sandwiches, not only was the bread stale for this time of day. It was busy for being for a new Jersey Mike’s in the area, they managed to mess up three sandwiches. They were making so many at once, I ended up getting the rosemary bread and I’m allergic to rosemary so I had to switch with someone. The first time I visited this location, they overcharged me, I was trying to show in my app where it clearly states the ticket number of my receipt, so rude about it. I could at least got an apology, terrible customer service. I don’t go to Jersey Mike’s a lot because the prices but not anymore, I just wanted the free sandwich from my app points. To top it off, they did not give me my receipt so I was probably overcharged again. Horrible food, horrible customer service. Taking my...

I pickup for doordash and have never been treated so shitty by an establishment. No communication on their end. The lady in charge of the pickups might be the rudest woman I have ever met. I think it is time for you to find a different career. I told her twice the name I was picking up for and she had every name on the bag flipped so it couldnt be seen by anyone other than her. I went up after 5 minutes to check the bag she just put up. I saw it wasn't mine and she ripped it back towards her and again asked to see the name of my pickup. I am going to decline every order I receive from this place. Absolute...