Popeyes Louisiana Kitchen — Restaurant in Ontario

My wife and I came to Popeyes on September 23 2024 we came to drive-through we ordered the five dollar boxes that were supposed to have three pieces of dark meat in each box We asked for mix, but they said that this only applies to dark meat. We began to rave on how this particular restaurant location always takes good care of their people so when we came home and begin to eat our dinner along with our own sides that I prepared for my family we have a Nine year old son, My Wife and I today was very special because I was retiring from being on my job for 29 years at a major airline so today was very special we wanted Popeyes to celebrate but when My Wife opened up the box and begin to give out the chicken, she noticed that two pieces were missing so I told My Wife you guys go ahead and eat. I’ll go back up there and I’ll talk with the manager I’m sure things would be OK. It’s a 5 mile drive from Rancho Cucamonga. The part that I live at to Ontario. I get there and I begin to explain to the manager her name is Linda. She said she was the manager for the evening and that there is also a manager doing the daytime. There were four people in the restaurant when I begin to talk. Two Caucasians, one Asian man and one African-American woman all of them were nice. They were also buying chicken well. The manager named Linda said I don’t believe you she begins to laugh. I begin to ask her what is funny. She told me that you would have to go back home and bring the box of chicken back And show her the pieces and I said what I said, young lady I’m not going to drive 5 miles back to my house and then another 5 miles back here to your restaurant over two pieces of chicken first of all their customer service skills are not good. I’m here. I am retiring from a major airline as a serving my job for 29 years, which I believe we have the best customer service in all the world, but this young lady told me to my face that I was a liar told me that she didn’t believe me and that I would have to go and get the chicken that my family is eating. I told her I will report her to corporate. She told me go ahead and do so. I’ll write my name on the receipt and I’ll write my manager’s name that comes in the morning and they’re gonna tell you the same thing I’m telling you all this over two pieces of chicken. I could’ve squashed this conversation and say it’s not worth it But the way you deal with people I am an African-American man. I stand 6/3 320 lbs I have dreadlocks in my hair, but that should not make a difference. My wife is an RN nurse at a major hospital. She works saving lives But yesterday evening was very humiliating due to the people that were in the restaurant second heads and some of them laughing I did call corporate you cannot Talk to a live person in corporate. I tried the 877 number and only got a computer voice who prompt me to leave all my information and explain to them what happened I did so they prompt me and told me that I have to join their team then they were sending me out a $20 coupon on my next visit to their company when I contacted them back today 24 September they blocked me on their website. I can’t even get in to get the $20 coupon. I would never support a Popeyes chicken ever again in the United States until they train their people to treat people with respect to not treat people according to their contents of their character. Do not treat people because of the color of their skin and because they’re not in a suit, no one else is in a suit. It’s a shame that this young manager named Linda would treat me this way and is the same that corporate would block me off their website and not return any of my phone calls. I have taken this further. I have put this on Facebook. I have put this on Instagram. I have 5000 followers in each somebody will listen. What’s again my name is Eric and I would never and I would share this with my friends and family. Even my church. I would never go back to another Popeyes the way I was treated on yesterday. and I would never recommend anyone to go to this racist...

8 piece of butterfly shrimp the shrimp was the size of a quarter the chrispty part was great because couldn't taste the he shrimp for over $7 talk about ripping off their customers hot wings only get haFt of a haft of wing for $7.99 for 6 tiny ones but you order a regular wing it's the whole wing hot wings come with the little piece and the part looks like a leg there in none of them ok then fries you get maybe 10 bought extra large fry got maybe 20 how much is a bag of fries you charged over $3 for 20 or 25 fries a bag of fries at any store will say $5 but you get maybe 100 fries so which it's TRUELY not right if it wasn't for your customers YOU WOULD NOT BE IN BUSINESS SO WHY RIP OFF YOUR CUSTOMERS THAT BRING IN THE MONEY I UNDERSTAND YOU NEED TO MAKE MONEY BUT COME ON NOW $3 FOR A MED COKE BUT cup you give us is size of small conpair to other places Popeyes was one of my favorite places to eat until you over did rasing your prices it's ok to raise it but if you raise it to high and get less food you will go out of business because we don't feel like cooking so we turn to fast food but out rages prices and then out food is cold of to hard to eat you would feel the same way If you went somewhere to eat And get smacked in the fAce with over high prices and cold food after a hard day of work we count on you to make our fAmily happy when we bring fast food home and you ent up coming after all because your food...

2/3/25 I wrote the review below too soon regarding the service. I returned for ghost wings a day after my previous order. A dude was working. When I entered he was emptying the trash cans and installing plastic bags. I waited and waited; he didn't speak to me for several minutes; then he said I'll be with you and continued with his cans. The next time I stop in and this guy is working, I'll likely leave. The ladies are the best; it's too bad this one jerk ruins the vibe and great service I received before.

2/2/25 This is a new review on this Popeyes location. My previous one almost a year ago was 1 star, as the service and food were horrible. SOMETHING HAS CHANGED! My wife and I have made 3 purchases in the last 2 months and the chicken has been GREAT! We request freshly prepared chicken, which they don't mind preparing if you're willing to wait 20 minutes for it to cook. The ladies are so efficient and the chicken has been very tasty...no burnt, old-oil taste. If you like Popeyes' recipe for fried chicken, this is the place to go. I'm just glad to have found a location that's at the top of its game, and if you can find coupons the pricing is quite reasonable. Hopefully, this location will keep up...