Ontario Airport Inn — Hotel in Ontario

Whenever I do a hotel search and a decent, independent inn appears in the search results, I'm always tempted to consider it. The latest was the Ontario Airport Inn. Looking at the hotel's pictures, options, amenities, and noticing a decent rate even for a Saturday night, I went ahead and booked it.||Upon pulling up for arrival at most hotels of similar size, I normally drive directly to a visible parking spot, park the car for the night, and walk back to the lobby to check in since my luggage usually consists of a carry-on backpack. However, at the Ontario Inn, I noticed something different right away: Registered Guest Parking only in the lot...and this suburban inn enforces it. ||Ahead of the entrance driveway into the lobby, the hotel has a lift gate barrier that goes into the guest parking area. Either an on-site security guard or an active room key card opens this gate. That means those arriving to check in park in the front first. Not a big deal for me, but worth mentioning for those who follow my routine. ||When I did pull up, the guard was very friendly about this policy, and he pointed me toward the arrivals parking area in front of the lobby for check in. When I got out, I glanced around and took note of the mature landscaping that was very well maintained. Check-in went smoothly and the hotel does place an incidentals deposit hold of $50 on the credit card used. The lobby also took my car's license plate number which showed to me that this place certainly enforced the Guest Parking Only policy considering that the parking lot had both a guard and a physical barrier.||The look-and-feel of the property resembles early 80's luxury hospitality coupled with today's technology. The hotels appearance looked dated at first, but the maintenance and upkeep preserve the pastime glory. The grassy center courtyard and pool area combined with the numerous palm trees gives this hotel a little taste of a resort destination feel without the resort fee. I didn't have a chance to jump into the pool as I arrived after hours and had to check out early the next morning, but this would be something I would want to experience on a future visit.||When going through the interior of the lobby and common areas, I felt like I literally traveled back to the 80's; most of the interior furnishing and colors mimic those pastimes with popcorn ceilings, traditional room furniture, and even an elevator with fairly recent modernized buttons, sensors and indicators but with a carpeted interior that was more common back then. All this was combined the the technology of today: A flat screen TV and Wi-Fi. ||This hotel had two "classes" of rooms: Deluxe and Executive. Both are essentially the same with the latter being only a few extra dollars more but with one key difference: Guests access Deluxe Rooms from the outside similar to a motel. Executive Rooms are accessed via an interior hallway--more of a traditional 'hotel' environment. I booked an Executive Room. ||Despite being near Ontario International Airport and next to the busy I-10 freeway, the insulation in the room combined with me having the A/C fan running during the night shielded this noise. In fact, the buildings provided a peaceful noise barrier to the courtyard area.||The hotel offers generous hours for their free continental breakfast. As mentioned, I had to check out early in the morning and it was delightful to hear that the grub bar opened at 5am, even on a weekend. The food fare is typical to what other hotels offer: Bagels, muffins, cereal, oatmeal, and fresh fruit. This inn also offered chilled hard-boiled eggs as well as standard breakfast beverages like coffee, orange juice and milk. One rule to remember: The hotel does not allow guests to take food from the dining area, even to their rooms. ||This hotel also offers free shuttle service to/from ONT airport; however, I had no flight plans for this trip and thus didn't use the service. ||I had a good overall experience at Ontario Airport Inn. While the free breakfast food cannot be taken back to the room and the interior may appear dated, the mini-resort feel, secured parking, quiet rooms, lush gardens, and consistent 80's aesthetics combined with up-to-date technology make this independent hotel worth booking again in...

This Hotel is a Complete Disaster: Unsafe, Dirty, and Hostile Management

My stay at this hotel was an absolute nightmare. I traveled to Ontario for work and booked a non-smoking room with two beds for myself and my adult son, intending a simple overnight stay. From start to finish, the experience was riddled with unprofessionalism, incompetence, and outright hostility.

Booking process: I reserved the room over the phone the day before our stay, and the representative promised to email me a confirmation and receipt. That email never arrived. When we checked in, I asked for a printed copy and was told they couldn’t provide one because we had “just checked in.” Despite paying a $50 deposit, my request for a receipt was again denied. This lack of documentation was frustrating and unprofessional.

Room mix-up and unsafe conditions: Initially, we were sent to the wrong room—a single king bed instead of the two-bed room we reserved. As a mother/son traveling team, this was unacceptable. We returned to the front desk, and they moved us to a new room. Outside the room, there were signs of drug use. The lobby itself gave warning signs: an armed security guard and agents behind plexiglass, more fitting for a high-risk bank than a hotel.

The room’s condition was appalling. It was dirty, poorly maintained, and outdated. The desk chair was too large to fit under the desk, blocking the walkway entirely. This created a serious fire code violation, as it obstructed safe egress from the room. We had to physically move the chair to the corner to exit safely or navigate the room without crawling over furniture. Additionally, the noise from the nearby freeway was relentless, making it nearly impossible to relax.

Manager’s behavior: What transpired after I left the property at 4 AM for my flight was beyond belief. At 12 PM, I missed a call from the hotel and called back immediately, only to be transferred to a “manager” named Lewis (or Louis). From the start, the conversation was bizarre. He repeatedly called me by incorrect names—Maria, StNicholas, and others—which was concerning. He claimed there had been an "incident" with my son, which worried me deeply.

Despite my explanations, Lewis insisted my son was not registered in the room, even though I provided his name at booking, submitted in writing his name, driver’s license, and the make and model of both his car and mine at check-in, and received two room keys upon arrival. When we were moved to a new room, we were given two new keys as well. The manager claimed there was no record of my son in the security footage, which was blatantly false. Lewis then accused my son of “misusing the room” because he misplaced his key and requested a replacement key from the front desk—a completely reasonable request for any paying guest.

Lewis became increasingly aggressive, yelling at me, cursing at me, and even calling my son an "asshole." He refused to let my son retrieve his belongings from the room and hung up on me multiple times. When I called back, he threatened to involve the police, all because of a misplaced room key. His behavior was unhinged, hostile, and entirely inappropriate for someone in a managerial position.

New Findings: After our horrible stay, I discovered alarming details: official fire code violations, Better Business Bureau "F" rating, multiple formal complaints that mirror our firsthand experience.

Conclusion: This hotel is filthy, unsafe, and poorly managed. The presence of an armed security guard and plexiglass check-in speaks volumes about the environment. The rooms are outdated, dirty, and uncomfortable. The fire code issue with blocked pathways is a serious hazard. Worst of all, the management is shockingly unprofessional and abusive to paying guests.

I would not recommend this hotel to anyone, under any circumstances. It is an unsafe, drug-infested dump, and the manager represents a master class in how to destroy a business. Given the documented fire code violations, BBB rating, & a pattern of similar complaints, I urge you to avoid this place...

The lady I was dealing with refused to provide a name or employee ID. She is the dark hair insecure braceface young lady without any customer service skills... I checked in, went to the room( as I do twice per week when I'm there.) And then I get a call because she failed to property check in the 2nd guess apparently. So much for accountability here at this company! She gets frustrated because I'm advising her that my sister is stopping by the hotel to say hello to my guest, her son whom she hadn't seen in 6 years. She proceeds to demand more money to allow her (my sister) to pass through the gate of the property to kiss her son before she takes off to Seattle on work because she's a fight attendant. I refused and asked for a super, then she said good luck she is going to tell them that I've made her uncomfortable by the way I said things. I'm sitting baffled, she then refused service. I called the police because she told me good luck getting my money back or the deposit. She proceeds to type on her cpu 6 minutes then said oh well. I'm sitting here like this young lady is mad at herself this much, she wants to falsify records. I asked her partner what was her take on this and her answer was I wasn't listening. Wow! I then asked if she felt the service and decision was correct and she admitted it wasn't by saying she wouldn't have made that same decision. I respect that totally. I can't belive she tried to extort me money to allow my sister to come say hello to her son before she leaves out. The booking company had the property rules and there is no such rule stated on there period. I contacted them and they agreed it was not called for. Guests here often have people over swimming or to visit briefly but why was I single or here? This is going to the BBB, my superiors at the state, OCC , and trades Commission. There was time when I had bugs, they gave me another room, upgraded (whatever that is here lol...a room with a window looking at the BBQ pit) lol... times the tv's were broken and I had rooms with showers and toilets broken. I've had my car bumper hit and they wouldn't watch the tape to help me although they have security lol I've had refrigerators go out and spoil my food but I never went public. There's some really good people that work here and really do a fantastic job. I don't want to think one bad braceface spoils the bunch. The next state meeting I'm bringing up the ordnance they are violating and the fact they are baking food passing it out and are not up to standards with food service/handlers certifications along with no monitoring. Sorry, to the others that are truly amazing. You can't condone lying to cover mistakes , just correct them and customers see you're trying to make the experience the best and they will come back. I have many other options with discounts but I appreciate the respect level of most guests and most will look out for each. It had a decent down home feeling for me. All good things may come to an end. I have to say the property manager is a responsible and reasonable person from my dealings. If I said anything to her remotely out of line or anything she could take the wing way, wouldn't the security who was standing right with us say something, wouldn't the maintenance man who claimed he didn't speak English now but we were taking to 2 min ago, and the other receptionist voice something...riiiiiight! Stop lying and exercising racially motivated actions. Little do you know, I'm...