Subway — Restaurant in Ontario

If I could give them a zero I would. My daughter’s friend ordered online and got there to pick up the sandwich. The employee told her they didn’t have the meat available and wouldn’t give her another option. The worker said she’d get in trouble if she substituted the meat and couldn’t give refunds because she said subway employees can’t give refunds. She said they would take the money out of her check if she tried to give a refund. She called her manager on the phone and the manager repeated the same thing and said she couldn’t give refunds and to dispute it with her bank. She told them to come back the next day and surprise, the same response as the day before. How do they get away with taking the money and not giving the food? The employee was laughing when I went in to ask why they couldn’t provide the refund. She said she already told my daughter’s friend that she’s just an employee and couldn’t provide it. And where do you find the corporate number? It’s...

This Subway’s franchise store does not know how to manage anything at all. The first time I placed an order, they said they didn’t have any tuna. They told me to refund it on the app, and it took almost a month. I also had to go to the store and show a receipt. The second time, today, I tried to get the footlong BOGO on the app. I placed it, came in, and they said they don’t have wax paper to heat up sandwiches, so they refunded my money. The last time, they didn’t have any sort of Auntie Anne’s pretzels footlongs. It’s clear that management does not know how to manage at all. I will say that the regular employees are nice. Management needs to do something because they do not know how to operate a...

As a lifelong customer of subway I eat at their establishment at least 3 times a week. Today during a sales call I stopped by here and before I wanted to order I asked CARLA for a token to the rest room. She asked me if I was a customer and that I needed to buy something first. I explained I needed to use the restroom before I buy and she refused . If this was just a mom and pop store I world understand but for subway this was insulting. Not only will I never come to this location again I believe customer service is essential for a business and this place FAILED. CARLA JUST SMILED AND SAID...