WaBa Grill — Restaurant in Ontario

I go to waba grill everyday in multiple different locations. I understand that multiple different locations are owned by separate people and they have different operation times. I work in multiple different cities everyday so every time I see a waba grill from the freeway I will stop and that's where I get my lunch. Today. I showed up at this location 2 minutes before they opened, not knowing that you guys had a 10:00 a.m. start time upon driving through the drive-thru I said hello didn't get a response. Then I said hello again. Get a response. Which is no issue. So I drove around to the front to see what the operation hours were because they are not listed in the Drive-Thru. I see that it says 10:00 a.m. which was at the time 2 minutes until opening. So patiently I drive around and I was going to wait the 2 minutes but upon entering the drive-thru again whoever you have working it was a female voice stated give me a minute with the most attitude I've ever heard from anyone at any waba girl that I've ever experienced. I sat there and waited until she was ready and the way that she asked me to order was word for word, go ahead. What do you want in a very rude manner. I decided right then that with the attitude that she had I did not want her handling my food and I would like to take my business elsewhere. Unfortunately for you guys your employee is very rude. Disrespectful and doesn't have quality customer service. Maybe she needs to undergo some more training and learn how to speak to her customers. I love waba grill as a restaurant and I enjoy their food everyday but I will never come back to this location because of the worker that you guys had this morning. Thank you...

5030 E 4th St, Ontario, CA 91764 my review is for this particular location. I was there about a month ago and gave another tried. The restaurant is never clean, the tables are dirty and nobody walks out to clean it. Also when placing my order for rice bowl of chicken I have to wait for at least 20 minutes or longer, they take such a long time. Also the staff is not very friendly. They don't say hi or anything, they just say " your order " Okay can you say something like "Hello what would you like to order "So rude!!!.

also, the chicken did not taste good. and this is coming from someone who loves Waba Grill, I visit the ones all over Rancho, and always a good experience.

To the manager: please keep the tables clean and talk to your staff to be more friendly to customers, I know they are busy...

I have consistently had a good experience @ this Waba Grill Location and have enjoyed is so much than I have twice ordered catering for two events we have hosted for work. The food is delicious, well cooked and the portions are plenty. The environment/ambiance has never been an issue & the service is on point. I specially have appreciated Jessica who has worked there for quite some time and has always been good to me and my family. She is thorough, kind and understanding. Looking to order food from here again for my upcoming...