Hampton Inn & Suites Ontario — Hotel in Ontario

I'm writing this review specifically for those prospective customers intending to stay at Hampton Inn & Suites Ontario,and not go through many of the dilemmas that I went thru.First off for all the Hampton Inn lovers the actual property and amenities is great other then lack of parking on this particular Hampton Inn property.You and your guest will more then likely have to park across the street at the mall. I booked through Expedia,and I will highly advise you not to.Even the staff at the front desk advised me to never book through third parties.(Wow,it makes you think why did Hampton Inn Voluntarily Establish A Business Relationship With Companies That They Would Advise There Customers Not To Use)Before we go into my many issues lets first define the definition of Total; comprising or constituting a whole : entire the total amount.Now this is where the Manipulation comes in...Expedia gave me a $712.16 Total Amount for 5 days from 3/17/17 thru 3/21/17.Total meaning THE TOTAL AMOUNT!Well when you check into The Hampton Inn & Suites Ontario the so called total amount will be excluded with Incidental Fees that totaled me $249 additional dollars from Expedia's $712.16 Total!!!What they will do to try and appeal to your sensitive side as they rob you for money they claim you will get back is play the blame game.So Hampton Inn will tell you "you should of went directly through us,cause Expedia is not letting you know our policy."Then when you call Expedia they will act as if Hampton Inn is in the wrong.Meanwhile you just been robed for $249.Always be suspect of a company that will throw there own Business Partner under the bus.Please be advised that to become a corporate Business Partner there is tons of mutual documents signed by both Companies and meetings held.Yet,the Hampton Inn Staff will act ignorant to Expedia's total cost,while they continue to add extra fees,so I will definitely say never book through a third party here at Hampton Inn Ontario!Also what is odd is that Hampton Inn will refuse to give you a receipt at check in only at check out, so that they can pull money from your account while your staying there. Another thing I've noticed about Hampton Inn & Suites is that the staff is not on one accord with information as if each staff member was trained out of a different book of policies from one another.For Instance a couple days before my vacation I called Hampton Inn Ontario about shuttles from the airport.I was initially told that as long as I got a yellow cab from LAX that once I got to the hotel Hampton Inn would pay for the Yellow Cab fee.I felt that was to good to be true,so the next day I called back,and a lady informed me that they only will reimburse the yellow cab coming from the Ontario Airport only.So I was in a position to have to look for transportation to the Hampton Inn Ontario last minute,becuase of false information told to me by the Hampton Inn staff.Always make the staff email you or sign something as proof of your conversation.Otherwise once the next staff member clocks in for their shift they more then likely will tell you something completely different.For Instance the morning of check out I noticed $149 taken from my bank account,(More Incident Fees)so I went to the front desk to see why after they took $100 extra from Expedia's so called Total why would I be charged a additional $149?Johnny the staff member told me that the staff member that checked me in made a mistake by checking me in as a Hilton Honors member when I booked through Expedia.He claimed that I would get the $249 returned,so I had him sign the paper for confirmation.About a hour later after Johnny left for the morning Monica tells me that I wasn't getting the $249 back,although I had proof that her co-worker signed & confirmed that I was.In Conclusion,this Hampton Inn has all of the great amenities provided by Hampton Inn,but there will be issues with parking for you and your guest.Never,and I do mean never book through a third party,and everything a staff member tells you of importance request...

The staff was very friendly and accommodating, but the actual hotel, while in an excellent location, is a bit of a dump and is in DIRE need of a FULL remodel.

My room contained no fridge or microwave, two things that should be staples in a modern hotel room from a company like Hampton Inn. The Wi-Fi was utterly useless and I gave up even TRYING to use it three days into my nearly two-week stay and just used my hotspot instead (other people from my company staying there experienced the same problem). The tv was small, old, dark and antiquated with a janky remote that was almost as useless as their Wi-Fi, thank god for my laptop! The water was spitty and inconsistent, although once you figured out the tempermental shower control, which bound up halfway through its travel, you could actually sort of get it to work right. The bed was just ok, I've had much better and I've also had worse, but it did the job. The "reading chair" was also extremely uncomfortable and the walls are PAPER-thin here, you can easily clearly hear an even moderate conversation coming from the room next to you. There's also VERY little parking available in the tiny parking lot, and if you didn't get back to the hotel early, you were parking across four lanes in the Ontario Mills mall parking lot, which kind of sucked, but wouldn't have been a deal-killer all by itself until you mix in all of the other issues.

All throughout the hotel you were reminded of just how desperately this place needs to be THOROUGHLY remodeled, floor veneer peeling in the lone elevator, no drink machines on the floors (you could purchase them at the front desk, though), weird, outdated & smelly hallway carpet, etc., and my company is going to be dropping them soon as a hotel option for their training center.

All that said, I have no complaints with the actual staff, and their complimentary breakfasts were actually pretty good, this place just needs a major remodel from the ground up!

Sadly, in spite of the good staff, the actual hotel is just too much of a dump to warrant a return visit or recommendation in its current state.

C'mon guys, you can do much better than this and HAVE in pretty much EVERY other Hampton Inn I've...

My sister and I stayed for one night as we attended a local concert. We checked out early than expected because of a bug bite reaction on my arm! I woke up and immediately walked over to the front desk, the clerk took photos and my information. She was really nice and promised I would get a call from her manager. As a diamond member I was in complete shock, I stayed countless times with Hilton and this was my first bad experience. Her manager didn’t call, guess it got taken up higher to some dry customer service general manager who said their room was inspected and no bugs found. Interesting enough I asked for the report, she declined to provide it. All she said was that I can do whatever I feel is best and disconnected. Seems like she lost the customer touch she probably had in order to get to her current position.||Tiny rash worsen, I decided to see my doctor. Turns out I had a reaction to bug saliva! I then decided to open a case directly with Hilton- they lack a resolution department because all they do is take down information and send it back to the original hotel. I decided to dispute my transaction, the hotel eventually rejected my request. Nothing was ever resolved because it was easier for them to ignore my matter than to be honest and have integrity. ||Coincidentally, I had reservations to visit one of their time shares and decided to cancel due to this experience. ||Over all, the lobby was clean. Their location is convenient and their amenities should also...