AMC DINE-IN Ontario Mills 30 — Hotel in Ontario

(UPDATED) SCROLL TO THE VERY BOTTOM!

I LOVE going to the movies all the time in fact I am an AMC Stubs Premiere member. This was my first time ever trying AMC Ontario Mills and I got the worst awful experience anybody could imagine. I was going to see The Kitchen at 10:45pm. I arrive at 10:15pm and first thing I noticed was a lack of staffing and customer service. The carpets were stained and was very unclean. When I waited in the Premiere line, there were approximately 5 people waiting in the regular line way longer than me. The AMC staff member called me over as if I was next in line which showed no awareness and fairness at all to other customers. I very much disliked how you can grab the popcorn/nachos/hot dogs and go to your movie. Us paying customers and Stubs/Premiere members do not know how long that these foods have been under the heater and how many people have touched them with their bare hands. The entire concession area looked like it was just placed with no thoughts of a better organization plan. The area with drinks and ICEEs was very sticky on the ground and had trash ALL over the place! At this point I was very disappointed but I was satisfied because it was finally time to watch my movie. As I was walking down the hallway to get to theater 5, there was an AMC manager and a security guard escorting 4 minors out of a movie theater after passing curfew and trying to sneak in. There were approximately about 12 other people in our theater with us. It is 10:45pm exactly and NOTHING was on the screen and the lights were still on in dead silence. One of our fellow viewers in the theater had to go grab a manager to actually start our movie which proved how unorganized it is with bad management. Before I continue explaining this horrible experience, the movie theater itself was unsanitary with uncleaned dirty trays. When I reclined in my seat I looked behind to see all of the disgusting rotten foods and trash left behind that looked like it has been there for months!! At this point it was 11:05pm and our movie was finally starting but there was an issue. THE LIGHTS WERE STILL ON IN THE THEATER!! 5 minutes later the same person had to tell the manager to turn the lights off. Finally, everything was all good until the middle of the movie, two young gals run down the stairs at a fast pace and then right by the time they past the fire alarm the alarm goes off. As all fire alarms are it was extremely loud ,and irritating as it was just past midnight. All of us evacuated the building and that is exactly how my first time ended at AMC Ontario Mills. Everybody including me were extremely disappointed on how everything turned out. I recommend AMC Victoria Gardens as they are perfect in almost every way possible and actually make all customers and visitors feel welcomed!

To summarize this terrible experience, I would rate it negative stars and never go back again. Awful management and lack of helpful staff members. Very unclean, unsanitary in almost all areas and including bathrooms (Disgusting and unfortunate), and a whole theater with stained carpets. During my entire time there, I NEVER saw any staff member make an effort to clean even when they walk by an awful mess. There was a major lack in organization in almost all areas of the theater. There are a bunch of AMC theaters that are way more high class and welcoming to all customers and tourists that don’t disappoint like this one did to many people!

(UPDATED) READ: This theater has improved miraculously over the last year. I was so impressed coming back and everything was different. It was clean, sanitized, and more organized. More security too! I go to this theater way more often because it is continuing to improve over time. Every single time it was been an enjoyable experience! I am excited for when it reopens and I encourage everyone to visit AMC Victoria Gardens and Ontario Mills...

@12:49pm Today was definitely the most disappointing experience I've had with this location. I had pre-ordered my tickets weeks in advance and had been anticipating buying the merch when it was supposed to release on the actual premier night, just to be told that the theatre decided to sell the merch a night early. Not just a portion of it, the WHOLE STOCK. Like, sure if it's popular maybe the first few people would be able to buy it, but the complete inventory is just insane. Especially when the website shows the launch date for the merch to be on premier night. On top of it, the employees were rude and snarky about the whole thing. Like, do you really have to be an jerk about it when it's painted out that you advertised the launch of a product for a specific eveng on your website and decided to just release it early on a whim. If you plan on releasing a product before the official premier, then I don't see why not just have your website promotion match your intent.

@7:47pm I was informed by the employees that my tickets that I bought 3 weeks in advance had been refunded (I had no activity in my bank account reflecting this) and I no longer had the prime seating that I had paid for. I had taken time off of work to see this movie. They said the most they could do was give me bad seats or tickets to see the movie in the future. Their attitude is horrible the entire time and there were many others in line that had the same issue. I had stopped going to AMC because they're seats are not that great and because they don't seem to clean. Now I know that it's not even worth it to come for exclusive merch, since they will just sell it at any random time (essentially just because) and that even buying in advance means nothing because they will just randomly be cancelled.

This theatre clearly does not care to put any effort into creating any quality experience for those selecting...

AMC DINE-IN Ontario Mills 30, located at Ontario Mills in Ontario, California, isn't just a movie theater to me - it's a cinematic sanctuary. I've lost count of the number of times I've visited, and I make a point of going at least once a month. This is my absolute favorite movie theater, and for good reason.

What sets AMC DINE-IN apart is the combination of comfort, convenience, and high-quality presentation. The comfortable seating is a huge draw, allowing you to truly relax and immerse yourself in the film. No more shifting and squirming - just pure viewing enjoyment.

The "DINE-IN" aspect is also a major plus. They offer a good variety of food choices, making it easy to enjoy a meal or snack without missing a single scene. While I haven't specifically commented on the food quality, the fact that I keep coming back suggests a satisfying experience time and time again.

Beyond the comfort and food, the overall service is good, which contributes significantly to the positive experience. Friendly and efficient staff make the entire process from ticket purchase to food ordering seamless and enjoyable.

The theatres themselves are simply great. The variety offered is impressive, including Standard, Real 3D, Dine-In, and Dolby Cinema options. This allows you to choose the best format to fully experience the film. Whether you're looking for a standard viewing or a fully immersive Dolby Cinema experience, AMC DINE-IN Ontario Mills 30 has you covered.

AMC DINE-IN Ontario Mills 30 offers a winning combination of comfortable seating, convenient dining options, good service, and diverse theatre formats. It’s more than just a movie theater; it's an experience. If you're looking for a great place to catch the latest blockbusters, I highly recommend giving it a try. You might just find yourself, like me, making it a regular...